Examples of chatbot functions for customer service
Technology (Advanced)

Examples of Chatbot functions

If you’ve been thinking about installing a chatbot or virtual assistant this article reveals some of the common chatbot functions you can use.

Benefits of Chatbots in CX
Technology (Advanced)

3 Key Benefits of Chatbots in CX

There a lots of benefits of chatbots in CX delivery including reduced costs, revenue generation and more so we take a deeping look into why you need a bot.

4 Questions to ask before launching live chat
Call centre management tips

4 common questions when launching live chat

We’ve got the 4 of the most common questions (and answers!) when launching live chat into your business helping you to improve the customer experience, lower costs and increase sales.

What is cyborg telemarketing
Technology (Advanced)

What is Cyborg Telemarketing?

The future has already arrived with cyborg telemarketing already in play – but just what is it? We look at the latest trend in telemarketing that uses technology to overcome language barriers to using telemarketing from cheap labour countries all at the push of a button.