Caution when using chatbots for customer service

Chatbots for customer service are not a get-out-of-jail-free card

July 12, 2018 Last Updated: January 16, 2019
Niamh Reed 0

There is a rapid uptake in chatbots for customer service but as many businesses are finding out, it’s not an automatic solution to all your CX problems.

Using artificial intelligence in call centres

The impact of Artificial Intelligence in Call Centres

February 23, 2018 Last Updated: January 16, 2019
Justin Tippett 0

The use of Artificial Intelligence in Call Centres continues to gather pace promising an improved customer experience and lower costs but is it too good to be true?

What’s the difference between a bot and virtual assistant?

August 13, 2017 Last Updated: January 16, 2019
Josefine Fouarge 0

The lines are becoming increasingly blurry and with marketing spin everywhere we explain the difference between a bot and virtual assistant.

How to create great customer experiences using automation

August 11, 2017 Last Updated: January 16, 2019
Sarah Jacobs 0

There are lots of advantages of automation when it comes to improving the customer experience. We reveal three advantages that will improve your business and your customer experience.

Comparing the benefits of chatbots over live chat and email

Comparing the benefits of chatbots over email and live chat

March 22, 2017 Last Updated: January 16, 2019
Kwame Aforo-Addo 0

In this article, we compare the benefits of chatbots over other channels such as email and live chat in delivering efficient CX.

5 Reasons why chatbots will replace your company app

March 9, 2017 Last Updated: January 16, 2019
Kwame Aforo-Addo 0

With app fatigue starting to set in we reveal the top reasons why chatbots will replace your company app a lot sooner than you expect.

Dominos launch virtual assistant to take pizza orders

Pizza Orders with a Virtual Assistant

March 2, 2017 Last Updated: January 17, 2019
Justin Tippett 0

Domino’s Pizza has launched Dru Assist, a virtual assistant/chatbot that takes your pizza order and has a chat without any human intervention.

Where you should install a chatbot

February 28, 2017 Last Updated: January 17, 2019
Kwame Aforo-Addo 0

Chatbots have the potential to improve your CX and save you money so this article reveals the 3 key locations you should install a chatbot.

Examples of Chatbot functions

February 21, 2017 Last Updated: January 17, 2019
Kwame Aforo-Addo 0

If you’ve been thinking about installing a chatbot or virtual assistant this article reveals some of the common chatbot functions you can use.

The evolution of virtual assistants now using Supervised AI Learning

Virtual Assistant upgraded with supervised AI technology

February 15, 2017 Last Updated: January 17, 2019
CX Central 0

Supervised AI technology is transforming the customer experience delivered via virtual assistants using the power of machine learning.

3 Key Benefits of Chatbots in CX

February 13, 2017 Last Updated: January 17, 2019
Kwame Aforo-Addo 0

There a lots of benefits of chatbots in CX delivery including reduced costs, revenue generation and more so we take a deeping look into why you need a bot.

The hidden opportunities with messaging apps

February 2, 2017 Last Updated: January 17, 2019
Kwame Aforo-Addo 0

Messaging apps / chatbots are on the rise for customer service so we explore some of the hidden opportunities with messaging apps to improve your CX

Messaging Apps Users are on the rise in Australia

Messaging apps users in Australia is on the rise – new research

December 13, 2016 Last Updated: January 17, 2019
Kwame Aforo-Addo 0

The number of messaging app users in Australia is continuing to climb posing new challenges for customer service and call centre teams.

The rise and rise of messaging apps

December 8, 2016 Last Updated: January 17, 2019
Kwame Aforo-Addo 0

How the rise of messaging apps popularity is forcing businesses to rethink their entire CX strategy with traditional channel volumes on the decline.

4 Questions to ask before launching live chat

4 common questions when launching live chat

October 3, 2016 Last Updated: February 10, 2019
Carolyn Blunt 0

We’ve got the 4 of the most common questions (and answers!) when launching live chat into your business helping you to improve the customer experience, lower costs and increase sales.

Live chat training tips for your call centre

July 25, 2016 Last Updated: December 29, 2018
CX Central 0

If you offer live chat from your call centre, these 13 live chat training tips will ensure your team deliver an efficient experience with high a CX.

How Facebook Messenger is impacted call centres

How Facebook Messenger and chatbots are impacting call centres

April 15, 2016 Last Updated: January 17, 2019
Justin Tippett 0

We explore how Facebook Messenger and chatbots are impacting call centres with more automation reducing the needs for a live call centre agent. With Facebook now launching their Chatbot service expect this to escalate rapidly.

The top five Customer Experience trends for 2016

January 29, 2016 Last Updated: January 12, 2019
CX Central 0

Interactive Intelligence release their customer experience trends for 2016 and explore the tech that’s going to revolutionise customer engagement.

What is Cyborg Telemarketing?

January 13, 2015 Last Updated: January 16, 2019
CX Central 0

The future has already arrived with cyborg telemarketing already in play – but just what is it? We look at the latest trend in telemarketing that uses technology to overcome language barriers to using telemarketing from cheap labour countries all at the push of a button.