Articles with 'artificial intelligence' - CX Central

January 18, 2022

Adoreboard announced as a Gartner Cool Vendor

Adoreboard announced as Gartner Cool Vendor

July 24, 2019 CX Central

Adoreboard has been announced as a 2019 Gartner ‘Cool Vendor’ for their Artificial Intelligence solutions for Customer Analytics used by customers like Telstra.

Caution when using chatbots for customer service

Chatbots for customer service are not a get-out-of-jail-free card

July 12, 2018 Last Updated: November 10, 2019
Niamh Reed

There is a rapid uptake in chatbots for customer service but as many businesses are finding out, it’s not an automatic solution to all your CX problems.

Using artificial intelligence in call centres

The impact of Artificial Intelligence in Call Centres

February 23, 2018 Last Updated: January 13, 2021
Justin Tippett

The use of Artificial Intelligence in Call Centres continues to gather pace promising an improved customer experience and lower costs but is it too good to be true?

The difference between a bot and virtual assistant

What’s the difference between a chatbot and a virtual assistant?

August 13, 2017 Last Updated: March 15, 2020
Josefine Fouarge

The lines are becoming increasingly blurry and with marketing spin everywhere we explain the difference between a bot and virtual assistant.

How to create great customer experiences using automation

Benefits of using automation to enhance the customer experience

August 11, 2017 Last Updated: October 19, 2020
Sarah Jacobs

There are lots of advantages of automation when it comes to improving the customer experience. We reveal three advantages that will improve your business and your customer experience.

Comparing the benefits of chatbots over live chat and email

Comparing the benefits of chatbots over email and live chat

March 22, 2017 Last Updated: August 29, 2021
Kwame Aforo-Addo

We compare the benefits of chatbots over other channels such as email and live chat in delivering efficient CX as well as look at newer AI Chatbots.

5 Reasons why chatbots will replace your company app

5 Reasons why chatbots will replace your company app

March 9, 2017 Last Updated: November 24, 2019
Kwame Aforo-Addo

With app fatigue starting to set in we reveal the top reasons why chatbots will replace your company app a lot sooner than you expect.

Dominos launch virtual assistant to take pizza orders

Pizza Orders with a Virtual Assistant

March 2, 2017 Last Updated: November 15, 2019
Justin Tippett

Domino’s Pizza has launched Dru Assist, a virtual assistant/chatbot that takes your pizza order and has a chat without any human intervention.

Key locations to install a chatbot

Where you should install a chatbot

February 28, 2017 Last Updated: September 29, 2019
Kwame Aforo-Addo

Chatbots have the potential to improve your CX and save you money so this article reveals the 3 key locations you should install a chatbot.

Examples of chatbot functions for customer service

Examples of Chatbot functions

February 21, 2017 Last Updated: February 1, 2021
Kwame Aforo-Addo

If you’ve been thinking about installing a chatbot or virtual assistant this article reveals some of the common chatbot functions you can use.

Team Leader Job Description

November 2, 2021
Setting KPIs for Call Centre Team Leaders

October 7, 2021
Coachable Call Structure

September 18, 2021 Last Updated: November 12, 2021

The future of CX and six facts you must know

6 facts about the future of CX

June 1, 2017 Last Updated: June 21, 2021

After spending an evening with the world famous Don Peppers talking about the future of CX, there are 6 indisputable facts every CX manager should know.

Australian Contact Centre Wage

Australian contact centre salaries

November 5, 2020 Last Updated: October 16, 2021

A list of the Australian Contact Centre Salaries as set out by the Government as well as local benchmarking data, definitions and more.

Understanding Erlang C for call centres

Understanding Erlang C for call centres

September 21, 2018 Last Updated: June 21, 2021

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!

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