News & Press Releases

CX & Call Centre Industry News in Australia

Since 2011 we’ve been collating and publishing a range of news, resources, articles, research, white papers and case studies for the Australian call centre and CX industry.

You can search through hundreds of articles to discover the latest news along with what’s happening in the local contact centre industry with call centre news covering all states including Victoria, New South Wales, Queensland, Western Australia, South Australia and Tasmania.

You will now find White Papers and Case Studies on our downloads page.

How to search

You can simply browse through all the call centre industry news and press releases below in date order, or, we have some links below for some popular news categories:

You can also use the Search function at the top of the page and type in what you are looking for.

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Browse through the CX & Call Centre Industry News and Press Releases below:

Adobe integrates Delacon for call analytics
News & Press Releases

Adobe integrates Delacon for call analytics

August 22, 2019 Last Updated: April 7, 2020
Justin

Call analytics company Delacon has become the only call tracking company in Australia to be fully integrated with Adobe Analytics and Adobe AdCloud.

contactSPACE brand refresh and new logo
News & Press Releases

contactSPACE brand refresh

June 29, 2018 Last Updated: March 11, 2020
Justin

Cloud contact centre solution provider contactSPACE have announced new branding along with the announcement of a joint venture with a major payments business.

Sytel AI Dialer launches for outbound calling
News & Press Releases

Announcing the Sytel AI Dialer

June 16, 2018 Last Updated: November 30, 2019
Justin

Sytel has announced the launch of their new AI Dialer offering the next generation of automatic dialers using artificial intelligence.

NICE cognitive robotic automation platform expands
News & Press Releases

NICE Cognitive Robotic Automation Platform Expands

May 3, 2018 Last Updated: November 15, 2019
Justin

NICE (Nasdaq: NICE) today announced that its Cognitive Robotic Automation Platform now allows Amazon Lex’s conversational chatbot to fulfil more customer requests, including complex actions, in real-time.

Genesys AppFoundry has launched in Australia
News & Press Releases

The new Genesys AppFoundry has launched

March 20, 2018 Last Updated: October 13, 2020
Justin

The new Genesys AppFoundry has launched providing Genesys customers with an easy way to integrate with other leading customer experience solutions.

Advatel launches omni intelligence
News & Press Releases

AdvaTel launches Omni Intelligence on Genesys AppFoundry

March 16, 2018 Last Updated: March 12, 2020
Justin

Advatel launches Omni Intelligence on the Genesys AppFoundry to provide a unique analytics platform enabling contact centre managers, supervisors and agents to see complete real-time operational data.