Adobe integrates Delacon for call analytics
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Adobe integrates Delacon for call analytics

Call analytics company Delacon has become the only call tracking company in Australia to be fully integrated with Adobe Analytics and Adobe AdCloud.

contactSPACE brand refresh and new logo
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contactSPACE brand refresh

Cloud contact centre solution provider contactSPACE have announced new branding along with the announcement of a joint venture with a major payments business.

Sytel AI Dialer launches for outbound calling
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Announcing the Sytel AI Dialer

Sytel has announced the launch of their new AI Dialer offering the next generation of automatic dialers using artificial intelligence.

NICE cognitive robotic automation platform expands
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NICE Cognitive Robotic Automation Platform Expands

NICE (Nasdaq: NICE) today announced that its Cognitive Robotic Automation Platform now allows Amazon Lex’s conversational chatbot to fulfil more customer requests, including complex actions, in real-time.

Genesys AppFoundry has launched in Australia
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The new Genesys AppFoundry has launched

The new Genesys AppFoundry has launched providing Genesys customers with an easy way to integrate with other leading customer experience solutions.

Advatel launches omni intelligence
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AdvaTel launches Omni Intelligence on Genesys AppFoundry

Advatel launches Omni Intelligence on the Genesys AppFoundry to provide a unique analytics platform enabling contact centre managers, supervisors and agents to see complete real-time operational data.