Tips on how to manage angry customers
Skills & Training

How to manage angry customers

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.

Call centre agent skills you need to succeed
Skills & Training

6 Call centre skills you need to succeed

With automation slowly creeping into the call centre industry here are 6 Call centre agent skills that you need to have to be successful in 2020 and beyond

Crucial sales skills that robots can't replicate (yet)
Skills & Training

Two crucial sales skills

Learn how to future-proof your call centre sales job and take advantage of the two crucial sales skills humans still have the advantage on (for now!).