Free download of a call centre team leader job description
Call Centre Management Tips

Team Leader Job Description

It can be tricky writing a contact centre Team Leader job description so we’ve done the hard work for you with this free template.

coachable call structure for sales and service in a call centre
Call Centre Agent Tips

Coachable Call Structure

An easy-to-learn and coach Call Structure for call centre agents that works for sales or service without the use of a script!

How to ask sales discovery questions
Call Centre Team Leader Tips

How to ask sales discovery questions

Discover a simple process for coaching contact centre sales agents on how to ask sales discovery questions that provide the consumer intelligence to make more sales.