Information about Core Call Centre Technology
Whilst technology has always played a role in call centres (e.g. it was pretty hard to function without a phone) these days without a call centre technology platform you simply can’t operate.
From being able to queue calls, call people back, include a greeting, call recording and more, the technology that underpins your call centre is the key enabler to drive efficiency and deliver a great customer experience.
With the advancement in technology and changing customer expectations, the basic requirements for what is considered a core call centre technology suite has certainly changed forever, with cloud call centre solutions now dominating the market for their easy scalability and low cost.
This category contains all the articles about the entry-level call centre technology however we’ve also listed some handy links for you below:
- Read articles about the more advanced call centre technology like Speech Analytics, Chatbots, Artificial Intelligence and more.
- Catch up with the latest news on technology for call centres & CX.
- Get familiar with all the call centre terms, jargon and abbreviations in our CX Glossary.
Find a complete list call centre technology suppliers in our CX Directory as well as consultants, trainers and more.