Benefits of call centre software for business
Technology (Core)

Benefits of Call Centre Software for Business

If your business is handling increase calls there are many benefits of implementing a call centre solution and its not as expensive as you may think with modern cloud-based call centre platforms available on a per agent, per month basis.

Call centre technology to improve productivity
Improve Performance

Using call centre technology to improve productivity

If your call centre is still doing things manually we’ve got 3 tips on using call centre technology to improve productivity. Whether its to more efficiently handle inbound calls or increase your capacity with outbound calls these three tips are sure to help.

A guide to purchasing contact centre technology in Australia
Technology (Core)

Purchasing contact centre technology

If you are looking at purchasing Contact Centre Technology for your call centre we’ve got a handy guide and some additional resources to make it that little bit easier.

Social media management in contact centres
Technology (Core)

Social Media Management in Contact Centres

Ready or not the call centres social media awakening is occurring with more and more consumers using social media channels for business enquiries resulting in new challenges to manage the customer, data and staff.