Information about Core Call Centre Technology
Whilst technology has always played a role in call centres (e.g. it was pretty hard to function without a phone) these days without a core call centre technology platform you simply can’t operate.
From being able to queue calls, call people back, include a greeting, call recording and more, the technology that underpins your call centre is the key enabler to drive efficiency and deliver a great customer experience.
Over the years though the core call centre technology suite has certainly changed, with cloud call centre solutions now dominating the market for their easily scalability and low cost.
This category contains all the articles about core call centre technology however we’ve also listed some handy links for you below:
You can browse all the articles below or these links may be of better use to you depending on your needs.
- Read articles about the more advanced call centre technology
- Catch up with the latest news on technology for call centres & CX.
- Find suppliers of core call centre technology in our Business Directory as well as consultants, trainers and more who can help.
- Get familiar with all the call centre terms, jargon and abbreviations in our CX Glossary.