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December 8, 2023
Homecall centre analytics

call centre analytics

Articles on Call Centre Analytics

Welcome to our category that contains all the expert articles written on call centre analytics.

With the emergence of cloud solutions, artificial intelligence and big data there has been an explosion of solutions using call centre analytics.

However, because it’s still relatively new, there are various definitions around on what call centre analytics actually consists of.

We’ve included in this category the various forms including:

  • Speech Analytics
  • Voice Analytics
  • Customer Analytics

Helpful Links:

Asides from the articles below, these tips may also be useful for you:

  • Read articles containing the latest news on call centre analytics so you can stay up to date with what’s happening.
  • If you are looking suppliers of call centre analytics solutions for call centres,  please search our Business Directory for a list of suppliers
  • You can also try our free CX Connect service and we’ll provide you with shortlist of recommended suppliers that can meet your requirements.

Browse all our call centre analytics articles:

Using Business Intelligence to improve call centre agent productivity
How to Improve Performance

Tips for using business intelligence to improve call centre agent productivity

September 5, 2016 Last Updated: December 31, 2019
tcn

Using new Business Intelligence tools enables you to improve call centre agent productivity and the efficiency of your centre. Learn more.

Using Data Science to boost sales conversions in the call centre
Call Centre Management Tips

How data science can improve your call centre sales conversions

March 22, 2016 Last Updated: October 5, 2021
Justin

You’ve heard of big data but find out why blending data science with call centres, especially in sales, will provide huge opportunities to increase sales conversions and improve service in your call centre.

Must-have speech analytics features
Technology (Advanced)

3 Features your Speech Analytics platform must have

December 4, 2014 Last Updated: December 19, 2019
Justin

If you are in the market for a speech analytics solution then make sure these three speech analytics features are part of your platform.

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