Reshoring call centres to Australia
Offshore Call Centres

Reshoring call centres back to Australia

With COVID forcing changes in our industry at a rapid pace, companies are looking at reshoring call centre jobs back to Australia although based on recent movement in the BPO sector, the shift may have already been underway.

Call Centre Outsourcing

Australian BPO market shake up

It one of the biggest shake ups in the Australian contact centre industry two BPO heavyweights have announced their intent to merge.

News & Press Releases

Acquire BPO announces new onshore acquisition

Acquire BPO has announced a new acquisition in Melbourne to enable onshore call centre capability in addition to their centres in the Philippines, USA and the Dominican Republic.

Australians intolerant to poor customer service
News & Press Releases

Australians Intolerant to Poor Customer Service

RingCentral research shows Australia is the least tolerant country to poor customer service with six brands dropped a year as a result of a bad experience.

Sydney call centre outsourcer Peakbound closes
News & Press Releases

Sydney call centre outsourcer closes

Sydney based call centre outsourcer Peakbound closes its doors after suffering collateral damage as part of the Financial Services Royal Commission.

contactSPACE brand refresh and new logo
News & Press Releases

contactSPACE brand refresh

Cloud contact centre solution provider contactSPACE have announced new branding along with the announcement of a joint venture with a major payments business.

All the 2017 Australian Customer Service Award Winners
CX and Call Centre Awards

2017 Australian Customer Service Award winners

A list of all the Australian 2017 customer service award winners in 2017 with a focus on call & contact centre related awards. Discover the top companies and individuals in Australia being recognised for providing outstanding customer service.