Sydney call centre outsourcer Peakbound closes
News & Press Releases

Sydney call centre outsourcer closes

Sydney based call centre outsourcer Peakbound closes its doors after suffering collateral damage as part of the Financial Services Royal Commission.

LifeFlight Foundation launches BPO business
News & Press Releases

New BPO promises to save money and lives

The LifeFlight Foundation has launched their own BPO business using a “profit for a purpose” model which allows businesses to utilise their fundraising skills and infrastructure with all profits made used to keep the iconic RACQ Lifeflight Rescue helicopters flying.

iSelect bring call centre jobs back to Victoria
News & Press Releases

iSelect bring call centre jobs back to Australia

iSelect has announced it’s bringing back contact centre jobs back from offshore with 90 jobs in South Africa returning to Victoria.

contactSPACE announce new logo
News & Press Releases

contactSPACE announce brand refresh

Cloud contact centre solution provider contactSPACE have announced new branding along with the announcement of a joint venture with a major payments business.

All the 2017 Australian Customer Service Award Winners
CX and Call centre awards

2017 Australian Customer Service Award winners

A list of all the Australian 2017 customer service award winners in 2017 with a focus on call & contact centre related awards. Discover the top companies and individuals in Australia being recognised for providing outstanding customer service.

ASTIA BPO acquires more space for growth
News & Press Releases

ASTIA BPO upgrades to new and improved office

Less than a year after the official launch, ASTIA BPO & Customer Engagement Centre in Sydney has acquired more space to accomodate growth.

Probe Group to acquire Salmat in new acquisition
News & Press Releases

Probe Group to acquire Salmat Ltd’s contact business

Big news in the Australian BPO and call centre outsourcing industry with Probe Group to acquire Salmat Ltd’s contact business that will collectively manage over 3,500 across Australia, New Zealand and the Philippines.

Unity4 announce rebranding
News & Press Releases

Unity4 rebrand for the next stage of growth

At home agents specialist call centre outsourcer Unity4 rebrand to launch into their next stage of growth with a new website and tagline ‘Good conversations’.

SMART Group start offering South Africa call centre solution
News & Press Releases

SMART Group move call centre outsourcing to South Africa

Melbourne based call centre outsourcer SMART Group has announced plans to move call centre outsourcing to South Africa to provide Australian companies with a cost effective alternative to Philippines based call centre outsourcers.

Delecon launches speech analytics platform
News & Press Releases

Delacon launches speech analytics platform

Using an artificial intelligence engine to transcribe and analyse all calls, Australian owned and operated global provider of call analytics, Delacon, has developed the specialist module to provide a deeper understanding of customer behaviour and sentiment once they move from the online to offline world.

2018 Australian Contact Centre Industry Report
Call Centre KPIs & Metrics

2018 Australian Contact Centre Industry Report

Its been a long time between drinks but the 2018 Australian Contact Centre Industry Report has finally been published with some interesting results. We reveal some of the key findings in this helpful info-graph courtesy of Fifth Quadrant.

Livepro launches on Genesys
News & Press Releases

livepro Launches on Genesys AppFoundry

livepro has announced their Customer Experience Knowledge Management tool is now available on the Genesys® AppFoundry enabling easy integration with Genesys PureCloud enabling businesses to increase customer delight, staff engagement, compliance, insights and sales — all while reducing costs.

Call Journey announce Genesys partnership
News & Press Releases

Call Journey announce Genesys partnership

Australian grown Call Journey have announced a partnership with Genesys that will enable customers of Genesys to harness powerful insights from voice data.

SIQ announces opening of NZ contact centre
News & Press Releases

SIQ Announces opening of NZ contact centre

SIQ, a Melbourne based call centre outsourcer has announced the opening of their new call centre in Auckland New Zealand providing options for small businesses looking for call centre outsourcing solutions.

FMG release 2017 B2B Sales Report
News & Press Releases

2017 FMG B2B Sales Report

Forrest Marketing Group (FMG) have released their 2017 B2B Sales report which provides insight from over 200 sales leaders in Australia on the trends, challenges and opportunities in B2B sales.