CX & Call Centre Industry News
We are currently giving all the articles in this category a freshen up for 2019 so apologies if you notice a few bugs.
Since 2011 we’ve been collating and publishing a range of news, resources, articles, research, white papers and case studies for the Australian call centre and CX industry.
You can search through hundreds of articles to discover the latest news along with what’s happening in the local contact centre industry with call centre news covering all states including Victoria, New South Wales, Queensland, Western Australia, South Australia and Tasmania.
You will now find White Papers and Case Studies on our downloads page.
How to search
You can simply browse through all the call centre industry news and press releases below in date order, or, we have some links below for some popular news categories: