LifeFlight Foundation launches BPO business
News & Press Releases

New BPO promises to save money and lives

The LifeFlight Foundation has launched their own BPO business using a “profit for a purpose” model which allows businesses to utilise their fundraising skills and infrastructure with all profits made used to keep the iconic RACQ Lifeflight Rescue helicopters flying.

contactSPACE announce new logo
News & Press Releases

contactSPACE announce brand refresh

Cloud contact centre solution provider contactSPACE have announced new branding along with the announcement of a joint venture with a major payments business.

All the 2017 Australian Customer Service Award Winners
CX and Call centre awards

2017 Australian Customer Service Award winners

A list of all the Australian 2017 customer service award winners in 2017 with a focus on call & contact centre related awards. Discover the top companies and individuals in Australia being recognised for providing outstanding customer service.

ASTIA upgrade to larger premises to accomodate growth
News & Press Releases

ASTIA upgrade to new and improved office

Less than a year after the official launch, ASTIA Customer Engagement Centre in Sydney has upgraded to a new and improved office space to accomodate additional clients and allow for further growth.

Probe Group to acquire Salmat contact centre business
News & Press Releases

Probe Group to acquire Salmat Ltd’s contact business

Big news in the Australian BPO and call centre outsourcing industry with Probe Group to acquire Salmat Ltd’s contact business that will collectively manage over 3,500 across Australia, New Zealand and the Philippines.

Delecon launches speech analytics platform
News & Press Releases

Delacon launches speech analytics platform

Using an artificial intelligence engine to transcribe and analyse all calls, Australian owned and operated global provider of call analytics, Delacon, has developed the specialist module to provide a deeper understanding of customer behaviour and sentiment once they move from the online to offline world.

2018 Australian Contact Centre Industry Report
Call Centre KPIs & Metrics

2018 Australian Contact Centre Industry Report

Its been a long time between drinks but the 2018 Australian Contact Centre Industry Report has finally been published with some interesting results. We reveal some of the key findings in this helpful info-graph courtesy of Fifth Quadrant.

Livepro launches on Genesys
News & Press Releases

livepro Launches on Genesys AppFoundry

livepro has announced their Customer Experience Knowledge Management tool is now available on the Genesys® AppFoundry enabling easy integration with Genesys PureCloud enabling businesses to increase customer delight, staff engagement, compliance, insights and sales — all while reducing costs.