Call Centre Outsourcing

Call Centre Outsourcing Articles

Welcome to our call centre outsourcing articles category where you will find expert articles specifically about outsourcing best practice, tips and trends.

Other Call Centre Outsourcing resources

In addition to the articles below, we also have a range of other resources you may find helpful:

  • News and Press Releases specifically about the call centre industry in Australia so you can stay up to date on what’s happening.
  • Free Guides you can download on call centre outsourcing both in Australia and offshore.
  • Search a list of call centre outsourcers by country as well as finding specialist outsourcing consultants if you need some extra help in our CX Directory.
  • If you need help finding the right call centre outsourcer for your business use our free CX Connect service that will provide you with a shortlist of recommended call centre outsourcers based on your exact requirements.

 

Otherwise, feel free to browse through all the call centre outsourcing articles below:

Call Centre Outsourcing

Australian BPO market shake up

July 27, 2020 Last Updated: January 3, 2021
Justin

It one of the biggest shake ups in the Australian contact centre industry two BPO heavyweights have announced their intent to merge.

Melbourne call centre outsourcer Teleperformance to close
Call Centre Outsourcing

Melbourne Teleperformance to close

April 30, 2019 Last Updated: March 13, 2020
Justin

155 Jobs are set to go with Melbourne-based Teleperformance announcing the closure of their Burwood call centre and an exit from Australia.

Call Centre Outsourcing in Australia
Call Centre Outsourcing

Call Centre Outsourcing in Australia

March 18, 2019 Last Updated: July 1, 2021
Justin Tippett

Everything you need to know about call centre outsourcing in Australia including prices, functions, cost models and more to help you choose the right BPO.