News about using Offshore call centres from Australia
There is no shortage of companies using offshore call centres to access cheaper prices and provide extended services.
It’s hard to deny companies from wanting to increase their profit but there is also delicate balance in making sure the customer experience is aligned with customer expectations.
Get that wrong, and your existing customers will exit placing even more strain on your business.
In this category, we’ve listed all the news articles containing offshore call centres so you can stay across with what’s happening.
In addition to our news articles below we’ve listed below some handy links for you specifically about offshore call centres:
- Read expert articles on offshore call centres (doesn’t contain news items, more opinion pieces, tips etc)
- Find a list of offshore call centres by country in our Business Directory
- We’ve got guides on offshoring to the various countries and outsourcing in general in our Downloads section.