iSelect bring call centre jobs back to Victoria
News & Press Releases

iSelect bring call centre jobs back to Australia

iSelect has announced it’s bringing back contact centre jobs back from offshore with 90 jobs in South Africa returning to Victoria.

SMART Group start offering South Africa call centre solution
News & Press Releases

SMART Group move call centre outsourcing to South Africa

Melbourne based call centre outsourcer SMART Group has announced plans to move call centre outsourcing to South Africa to provide Australian companies with a cost effective alternative to Philippines based call centre outsourcers.

Qantas sending frequent flyer call centre overseas
News & Press Releases

Qantas Frequent Flyer call centre is heading overseas

In a move sure to upset their Frequent Flyers, the Qantas Frequent Flyer call centre is being sent overseas resulting in local job losses and potentially increased frustrations for their loyal customers.

News & Press Releases

Offshore call centres data security again called into question

Yet again offshore call centre data security is in the spotlight with claims an Indian based company AI Solutions is selling private information on Australian consumers for between $350 and $1,000. The article appeared in the Sydney Morning Herald is the

News & Press Releases

Australian BPO TSA Group opens new Philippines call centre

With 1,000 employees already working in the Philippines in their Makati site, Australian BPO TSA Group have now opened a second site providing accommodation for close to 500 staff. Starting their Philippines operations with just 15 staff over 4 years ago,

Why onshore call centres are back in vogue again
Executives

Why onshore call centres are back in vogue

The dynamics are slowly shifting with the trend returning to onshore call centres back in Australia and a better customer experience provided by call centre outsourcers.

News & Press Releases

Telstra axe another 326 call centre jobs

Telstra have confirmed plans that they are axing 326 call centre jobs from their Perth and Melbourne centres. A Telstra spokesperson confirmed that the Perth call centre is being completely closed with 94 call centre jobs disappearing and in Melbourne,

Why are Australian call centre jobs GOING OFFSHORE?
In the Community

Why do Australian call centre jobs go offshore?

With the huge growth in overseas contact centres we explore why thousands of Australian call centre jobs go offshore at the expense of local jobs and an increase in customer frustration.

No Picture
News & Press Releases

Telstra call centre accesses protected information

Two back of house call centres for Telstra accessed protected information due to system errors causing a breach reported to the Australian Competition and Consumer Commission according to a report in The Australian authored by Supratim Adhikari. Telstra’s legacy systems

OPTUS call centre cuts
News & Press Releases

Optus call centre cuts 200 jobs in Adelaide

In a further blow to the Australian call centre industry, the Optus call centre in Adelaide has announced plans to remove 200 jobs and move them to an offshore call centre.

News & Press Releases

Origin Energy announce call centre outsourcing changes

Origin Energy’s external affairs manager Ryan Auger has confirmed that they will not be renewing their contract with call centre operator Aegis which is due to expire on February 28, 2016. Aegis currently have approximately 120 staff working on the

Telstra Philippines call centre
News & Press Releases

New 3,500 seat Telstra Philippines call centre opens

A new Telstra Philippines call centre has opened with 3,500 seats in Manilla. The move will continue to frustrate Telstra’s customers who are already frustrated with customer service delivered by offshore call centres. And in a double blow, its a sure sign more local call centre jobs will be lost.

Transurban call centre jobs now safe - or are they?
In the Community

Transurban call centre jobs now safe

Transurban call centre jobs now safe after they faced a massive public backlash over their call centre offshoring plans to the Philippines. Or are they?

News & Press Releases

Qantas told to send call centre NZ jobs back to Australia

Qantas has refused demands to keep 50 call centre jobs in Australia, saying it is “sensible” to send the jobs to New Zealand. At the airline’s annual general meeting, Australian Services Union assistant national secretary Linda White asked chief executive

News & Press Releases

Senator likens DHS outsourcing to South Park

Things are starting to get nasty as a government Senator likens DHS outsourcing to South Park. Senator Doug Cameron has called on Minister for Human Services Marise Payne to clarify plans for Telstra workers to answer calls from Centrelink and

News & Press Releases

Vodafone NZ denies call centre offshoring plan

Vodafone New Zealand says it is not planning major job cuts after internal speculation that the telecommunications giant was looking at a significant management reduction. However, Vodafone external communications manager Michelle Baguley said the company was looking at some cuts.