SMART Group start offering South Africa call centre solution
News & Press Releases

SMART Group move call centre outsourcing to South Africa

Melbourne based call centre outsourcer SMART Group has announced plans to move call centre outsourcing to South Africa to provide Australian companies with a cost effective alternative to Philippines based call centre outsourcers.

Why onshore call centres are back in vogue again
CX Executive Tips

Why onshore call centres are back in vogue

The dynamics are slowly shifting with the trend returning to onshore call centres as companies strive to deliver a better customer experience.

More Telstra call centre jobs axed and moved overseas
News & Press Releases

More Telstra call centre jobs axed

Telstra has confirmed plans that they are axing 326 call centre jobs from their Perth and Melbourne centres and shifting them to the Philippines.