News & Press Releases

Telstra axe another 326 call centre jobs

Telstra have confirmed plans that they are axing 326 call centre jobs from their Perth and Melbourne centres. A Telstra spokesperson confirmed that the Perth call centre is being completely closed with 94 call centre jobs disappearing and in Melbourne,

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News & Press Releases

Telstra call centre accesses protected information

Two back of house call centres for Telstra accessed protected information due to system errors causing a breach reported to the Australian Competition and Consumer Commission according to a report in The Australian authored by Supratim Adhikari. Telstra’s legacy systems

Telstra Philippines call centre
News & Press Releases

New 3,500 seat Telstra Philippines call centre opens

A new Telstra Philippines call centre has opened with 3,500 seats in Manilla. The move will continue to frustrate Telstra’s customers who are already frustrated with customer service delivered by offshore call centres. And in a double blow, its a sure sign more local call centre jobs will be lost.

News & Press Releases

Senator likens DHS outsourcing to South Park

Things are starting to get nasty as a government Senator likens DHS outsourcing to South Park. Senator Doug Cameron has called on Minister for Human Services Marise Payne to clarify plans for Telstra workers to answer calls from Centrelink and

News & Press Releases

Vodafone NZ denies call centre offshoring plan

Vodafone New Zealand says it is not planning major job cuts after internal speculation that the telecommunications giant was looking at a significant management reduction. However, Vodafone external communications manager Michelle Baguley said the company was looking at some cuts.