iSelect bring call centre jobs back to Victoria
News & Press Releases

iSelect bring call centre jobs back to Australia

iSelect has announced it’s bringing back contact centre jobs back from offshore with 90 jobs in South Africa returning to Victoria.

SMART Group start offering South Africa call centre solution
News & Press Releases

SMART Group move call centre outsourcing to South Africa

Melbourne based call centre outsourcer SMART Group has announced plans to move call centre outsourcing to South Africa to provide Australian companies with a cost effective alternative to Philippines based call centre outsourcers.

More Telstra call centre jobs axed and moved overseas
News & Press Releases

More Telstra call centre jobs axed

Telstra has confirmed plans that they are axing 326 call centre jobs from their Perth and Melbourne centres and shifting them to the Philippines.

In the Community

Why do Australian call centre jobs go overseas?

With the huge growth in overseas contact centres we explore why thousands of Australian call centre jobs go offshore at the expense of local jobs and an increase in customer frustration.

OPTUS call centre cuts
News & Press Releases

Optus call centre cuts 200 jobs in Adelaide

In a further blow to the Australian call centre industry, the Optus call centre in Adelaide has announced plans to remove 200 jobs and move them to an offshore call centre.

Origin Energy call centre outsourcing changes
News & Press Releases

Origin Energy call centre outsourcing changes

Origin Energy announce changes to local call centre outsourcing arrangements After an article on ABC, Origin Energy’s external affairs manager Ryan Auger has confirmed that they will not be renewing their contract with call centre operator Aegis which is due

Telstra Philippines call centre
News & Press Releases

New 3,500 seat Telstra Philippines call centre opens

A new Telstra Philippines call centre has opened with 3,500 seats in Manilla. The move will continue to frustrate Telstra’s customers who are already frustrated with customer service delivered by offshore call centres. And in a double blow, its a sure sign more local call centre jobs will be lost.

Transurban call centre jobs now safe - or are they?
In the Community

Transurban call centre jobs now safe

Transurban call centre jobs now safe after they faced a massive public backlash over their call centre offshoring plans to the Philippines. Or are they?

News & Press Releases

Vodafone NZ denies call centre offshoring plan

Vodafone New Zealand says it is not planning major job cuts after internal speculation that the telecommunications giant was looking at a significant management reduction. However, Vodafone external communications manager Michelle Baguley said the company was looking at some cuts.

News & Press Releases

Qantas sending more call centre jobs to NZ

The ASU is angry about Qantas sending more call centre jobs to NZ after the airline revealed it intends to boost the size of its call centre in Auckland by another 50 jobs. The airline has informed the Australian Services Union,