Silver Top Taxis open call centre in South Africa
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Silver Top Taxis call centre opens in South Africa

A Silver Top Taxis call centre is opening in South Africa at the expense of local call centre jobs in Australia. With the Taxi industry under siege by ride sharing apps, moving some call centre functions offshore will save costs in the short term, but will this strategy hurt in the long term?

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Telstra axe another 326 call centre jobs

Telstra have confirmed plans that they are axing 326 call centre jobs from their Perth and Melbourne centres. A Telstra spokesperson confirmed that the Perth call centre is being completely closed with 94 call centre jobs disappearing and in Melbourne,

No Picture
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Telstra call centre accesses protected information

Two back of house call centres for Telstra accessed protected information due to system errors causing a breach reported to the Australian Competition and Consumer Commission according to a report in The Australian authored by Supratim Adhikari. Telstra’s legacy systems

Telstra Philippines call centre
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New 3,500 seat Telstra Philippines call centre opens

A new Telstra Philippines call centre has opened with 3,500 seats in Manilla. The move will continue to frustrate Telstra’s customers who are already frustrated with customer service delivered by offshore call centres. And in a double blow, its a sure sign more local call centre jobs will be lost.

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Senator likens DHS outsourcing to South Park

Things are starting to get nasty as a government Senator likens DHS outsourcing to South Park. Senator Doug Cameron has called on Minister for Human Services Marise Payne to clarify plans for Telstra workers to answer calls from Centrelink and

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Vodafone NZ denies call centre offshoring plan

Vodafone New Zealand says it is not planning major job cuts after internal speculation that the telecommunications giant was looking at a significant management reduction. However, Vodafone external communications manager Michelle Baguley said the company was looking at some cuts.