One of the great things about working in the CX & contact centre industry is the willingness of experts to share their knowledge to help benefit the entire industry. On this page, we’ve listed all the CX, contact centre, call centre and customer service experts who have contributed content on CX Central.
If you’d also like to contribute you can find out more about submitting an article or blog.
CX Central Guest Authors List
We are incredibly grateful to all the Guest Authors below who have contributed blogs, articles and content on CX Central. Just click on their name to see their articles.
Ive also recently published a best-selling book (April 2016 - Pearson) called How To Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. I live with my wife Hana, by the sea, south of London in the UK.
Alex does B2B web copywriting for Australian and N.Z. companies.
Annette holds a B.S. in Management from California State University, is a Certified Customer Experience Professional (CCXP), and is CEM Certified. She is an active member of the Customer Experience Professionals Association (CXPA), as a Board Member, SoCal Local Networking Event Team Lead, CX Expert, and CX Mentor.
With more than 30 years in the market, he has practical experience with most contact centre technologies and the technology segments that comprise workforce optimisation, including workforce management.
As a certified trainer and facilitator, Cassie is also passionate about designing and teaching Service Training and also coaches on performance improvement.
In her current role, Cassie also manages to balance and tie in her passions outside of work with a love of acting, drama, film and TV projects as well as public speaking and presenting.
Charles is a regular speaker at thought leadership events in New York, London, Singapore, Hong Kong and Australia.
She is an experienced professional with a successful track record in managing large and complex teams to drive a balance of commercial, customer and stakeholder results.
Prior to launch Prezzee Claire was the former Art Director of Marie Claire receiving multiple design awards and is passionate about sustainability (Prezzee can help reduce the usage of traditional plastic Gift Cards).
With over 25 years direct selling experience and qualifications in Applied Psychology, personal development and coaching there's nothing Craig doesn't know about helping individuals and companies achieve outstanding sales results.
Over the past 16 years, I have engaged with more than 1,500 organisations, across 40 countries and with more than 50,000 participants in workshops & speaking engagements.
He has led work in customer service improvements at more than a dozen major Australian institutions and coordinates the content for the Chief Customer Office Forum in Australia.
David is a leading authority on organisational change, and on both the theory and practice of the application of the Vanguard Method to service organisations.
Derek was the former national Chair of the ATA has been elected Life Member of the Auscontact Association. For fun he has also judged contact centre awards!
Glendon has over 12 years experience in both NLP (Neuro Linguistic Programming) and contact centres both domestically and internationally.
He uses his "disruptive thinking" to find ways of enabling people and businesses to gain a competitive edge in a very overcrowded and complex world.
In addition to his role at Jabra, Holger is an accomplished speaker who presents at press and analyst events, industry conferences and sales trainings, and offers “expert opinion” to various industry media.
She is the founder of Her Future Moves, a social enterprise creating accessible and affordable Women’s Professional Development. Jemma is an avid learner who enjoys travelling, connecting with new people and going out to brunch.
Click the Social Media icons above to learn more about Her Future Moves!
I'm passionate about helping clients solve complex business problems and delivering tangible results to their employees, customers and shareholders.
Jo is looking to connect with Marketing Managers, Entrepreneurs (in funded start ups) and Small and Medium Sized Businesses (with a marketing budget).
Josefine brings more than 10 years of experience in sales and marketing for technology related businesses in Germany and the U.S.
Josh is also a public speaker, delivering keynotes and Ted Talks at events, kickoffs, and sales meetings around the country.
I'm the founder of CX Group Australia, a group of businesses that provide a range of products and services to those working in the CX industry, and for businesses looking for resources, support and services to improve their Customer Experience.
You can also catch me on my CX Hustle Podcast on iTunes where I cover CX & Contact Centres for businesses and CX professionals.
Kedar also helps companies looking to offshore processes at a fraction of their current costs.
I help companies reduce rates of absenteeism and increase profits by building the modern health and wellness skills staff need to flourish in the 21st Century workplace
Margie is also the Founder of Global Courage, a women's empowerment organisation, the host of RawCourage.TV and a regular contributor to leading media outlets including ABC News Breakfast and Huffington Post. Margie is also an Ambassador for Women in Global Business and Beyond Blue.
Working with businesses to change cultures, Mark helps shape companies strategic learning challenges by articulating what needs to change and how it should be delivered to come alive for managers and teams alike.
With a passion for the study of customer and employee experience, Mark has dedicated his career to building customer-centric culture in ambitious Australian businesses.
He prides himself on being passionate about leadership and helping people be the best version of themselves.
During her downtime, she draws, plays the violin, and hip-throws people twice her size in jiu-jitsu.
Nick is currently the Owner, Director & General Manager of Peakbound Holdings, an specialist financial services call centre outsourcer based in Sydney.
He has a proven track record in the areas of People Leadership, Operational Delivery, Process transformation and last but not least, Client relationship management.
Peter specialises in SEO, Content Creation, PPC Advertising, Analytics, Lead Generation and Social Media Marketing.
She has extensive knowledge in a variety of fields such as technology, business, finance, marketing, personal development, and more.
Premier addresses real contact centre challenges, to enable companies and their customers to communicate effectively and build lasting relationships.
Their cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centres obsolete.