Infected computer phone scam in Australia
In the Community

Infected Computer Scam in Australia

In 2018 alone over $4.4 million has been lost to the Infected computer scam in Australia. We confirm what it is and how you can avoid it.

Triple Zero Heroes who work in the call centre
In the Community

Triple Zero Heroes

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.

How to STOP telemarketing calls to your home and mobile in Australia
In the Community

How to stop telemarketing calls in Australia

Like most Australians, I get annoyed by telemarketing calls. But what can be done in Australia to stop telemarketing calls and what are the rules? We reveal the truth from inside the call centre industry.

new phone scam in Australia
In the Community

The facts behind the ‘hello can you hear me’ scam

Australian Police have issued a warning about the “hello, can you hear me scam” that is allegedly using the victim’s voice recording to make illegal purchases. We speak to call centre industry experts to find out if it’s actually possible or if it’s a case of fake news.

Australian call centres longest wait times
In the Community

Australian call centres longest wait times 

In Channels Nine’s latest bid for a Walkley Award, reporter Nat Wallace’s investigation has revealed Australia’s longest call centre wait times. Its a hard-hitting piece of journalism that leaves no stone unturned in hunting down the worst offenders.

NSW trainlink call centre set to close
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Newcastle call centre to close

NSW Trains announces plans to merge their dedicated Newcastle NSW TrainLink Call Centre with Service NSW resulting in the loss of 71 local call centre jobs.

Centrelink call centre
Call Centre KPIs & Metrics

The Centrelink call centre

The Centrelink call centre certainly has its fair share of critics with horrendous wait times (if you can get through) but are things about to change in 2020?