The real value of customer feedback
Improve the CX

The Real Value of Customer Feedback

There is no denying the value of customer feedback – make sure you extract the maximum value for your business by avoiding these 4 key traps.

Is using emojis acceptable in customer service
Improve the CX

Should you be using emojis in customer service?

Since their creation, emojis have continued to grow in number and popularity. Your customers are most likely already using emojis so is it OK for you to start using emojis in customer service as well?

Ways to reduce costs via self-service technology
Improve the CX

Self-service channels to improve customer experience and reduce costs 

If you are looking at ways to improve the customer experience and reduce costs there are a range of self-service channels available that can benefit both your business and the customer. We explore 7 of the most popular channels today and provide some tips on how to get started.