The real value of customer feedback
Improve the CX

The Real Value of Customer Feedback

There is no denying the value of customer feedback – make sure you extract the maximum value for your business by avoiding these 4 key traps.

Is using emojis acceptable in customer service
Improve the CX

Should you be using emojis in customer service?

Since their creation, emojis have continued to grow in number and popularity. Your customers are most likely already using emojis so is it OK for you to start using emojis in customer service as well?

Ways to reduce costs via self-service technology
Improve the CX

Self-service channels to improve customer experience and reduce costs 

If you are looking at ways to improve the customer experience and reduce costs there are a range of self-service channels available that can benefit both your business and the customer. We explore 7 of the most popular channels today and provide some tips on how to get started.

Speak the same language as your customers
Improve the CX

How to speak the same language as your customers

We’ve got 5 tips on how to speak the same language as your customers that will improve your customers experience and improve how you effectively communicate with customers across voice channels, marketing, the website and more.

How to reduce customer churn
Improve the CX

How to reduce Customer Churn

Its hard enough to win new customers so we’ve got one simple tip to help you reduce customer churn and keep your business growing in the right direction.

Why the small business CX is better
Improve the CX

Why the small business CX is better

These days all companies spruik the importance of customer experience but Nick Collet is calling b*llsh*t on big businesses approach to CX where there is too much talk and not enough action.

Why the phone channel is still so popular
Improve the CX

Is the phone channel still the most popular?

Despite countless ways to now contact a business through social media, email, SMS and more we examine if phone is still the most popular channel for customers to use. You might be surprised by the answer.

The future of CX and six facts you must know
Executives

6 facts about the future of CX

After spending an evening with the world famous Don Peppers talking about the future of CX, there are 6 indisputable facts every CX manager should know.

Key ingredients for great customer experiences
Improve the CX

3 Key ingredients for great customer experiences

3 Key ingredients for great customer experiences The desire to create a Customer-Centric culture has never been stronger. We are entering an era where great service isn’t simply a nice to have – rather it is essential in an environment

Improve the CX

Tips for implementing a Voice of the Customer program

We share some useful tips for implementing a Voice of the Customer program so you can capture (and act) on customer feedback for your business. Why? There is no more important person in your business than your customer and taking the time to ask and improve on feedback is guaranteed way to improve your business.