Why are Australian call centres moving offshore
Executives

Why are Australian call centres moving offshore

Being greeted by someone in an offshore call centre is becoming increasingly common so we explore why Australian call centres are going offshore. And with nine out of ten customers preferring a local call centre is it a risky move for any business?

Offshore call centres

More Australian call centre jobs heading offshore

More Australian call centre jobs heading offshore with IAG brands such as NRMA, RACV, SGIO and CGU announcing their intent to move call centres overseas to deliver more profit for their shareholders at the expense of local jobs and a lower quality customer experience.

Offshore call centres

Is Telstra killing off more Australian call centre jobs?

Updated 17:25, 20 October 2016 With a number of Outsourcers already heavily impacted by Telstra over the past few years (some terminally) there is news today that Telstra has recently cancelled its contract with Outsourcer Serco effective from 2017 to

Why onshore call centres are back in vogue again
Executives

Why onshore call centres are back in vogue

The dynamics are slowly shifting with the trend returning to onshore call centres back in Australia and a better customer experience provided by call centre outsourcers.

Why Australian companies should OFFSHORE THEIR CALL CENTRE
Offshore call centres

Why Australian companies should offshore their call centre

There are a lot of reasons why Australian companies should offshore their call centre with saving money the biggest driver. But there are also other advantages that businesses can capitalise on by moving their call centre overseas.

Offshore call centres

A unique insight into the Philippines call centre industry

Over the past few years we’ve sadly reported multiple instances of Australian call centre jobs heading offshore, typically to the Philippines. Whilst its been a frustrating experience for most of us, a new video by SBS has revealed the other

Offshore call centres

New law aimed to penalise companies offshoring call centres

After losing hundreds of thousands of call centre jobs to offshoring in the past decade, US congressman Gene Green has introduced the United States Call Center Worker and Consumer Protection Act that aims to improve local employment opportunities for American call centre workers. Specifically

Offshore call centres

How call centres impact the local economy

Call centre employees usually get a bad reputation synonymous with doggedly persistent telemarketers who have the uncanny ability to know when you’re just sitting down to dinner, or faceless voices who are firmly un-supportive when you call for technical support.

Offshore call centres

Do call centre accents impact on customer service?

By now you’ve most likely had an experience with an overseas call centre so have you ever pondered do call centre accents impact on customer service? Latest research from The University of Adelaide explores the relationship between communication and customer experience. But is