Reshoring call centres to Australia
Offshore Call Centres

Reshoring call centres back to Australia

With COVID forcing changes in our industry at a rapid pace, companies are looking at reshoring call centre jobs back to Australia although based on recent movement in the BPO sector, the shift may have already been underway.

Acquire BPO acquires Melbourne based SMART Group
News & Press Releases

Acquire BPO announces new onshore acquisition

Acquire BPO has announced a new acquisition in Melbourne to enable onshore call centre capability in addition to their centres in the Philippines, USA and the Dominican Republic.

Why are Australian call centres moving offshore
Community Education

Why are Australian call centres moving offshore

Being greeted by someone in an offshore call centre is becoming increasingly common so we explore why Australian call centres are going offshore. And with nine out of ten customers preferring a local call centre is it a risky move for any business?

More Australian call centre jobs heading offshore with IAG announces changes
Offshore Call Centres

More Australian call centre jobs heading offshore

More Australian call centre jobs heading offshore with IAG brands such as NRMA, RACV, SGIO and CGU announcing their intent to move call centres overseas to deliver more profit for their shareholders at the expense of local jobs and a lower quality customer experience.

Offshore Call Centres

Is Telstra killing off more Australian call centre jobs?

Updated 17:25, 20 October 2016 With a number of Outsourcers already heavily impacted by Telstra over the past few years (some terminally) there is news today that Telstra has recently cancelled its contract with Outsourcer Serco effective from 2017 to