Running a business is a huge responsibility but there is a reason why workplace success is dependent on the big boss having a laugh or two. This article reveals how using humour as part of your leadership tool kit is highly effective.
Artificial Intelligence. It seems to occupy every other article on customer experience and contact centres. I was reading one today and one quote said customers only ring their contact centre as a last resort. Really?!!! Then I saw it was
Despite countless ways to now contact a business through social media, email, SMS and more we examine if phone is still the most popular channel for customers to use. You might be surprised by the answer.