Cold calling tips for telemarketers

June 29, 2017 Last Updated: December 26, 2018
Craig Bainbridge MPNLP 0

We’ve got some cold calling tips for telemarketers that will help you increase your conversion rates, close more sales and earn more money!

The value of laughter in leadership

June 28, 2017 Last Updated: December 23, 2018
Suzanne Waldron 0

Running a business is a huge responsibility but there is a reason why workplace success is dependent on the big boss having a laugh or two. This article reveals how using humour as part of your leadership tool kit is highly effective.

8 reasons why you need table tennis at work

June 27, 2017 Last Updated: December 21, 2018
Justin Tippett 0

Having a table tennis table in your workplace is a great way to boost staff engagement! Here’s 8 reasons to help convince the boss!

8 Tips for choosing the right technology partner for your contact centre

June 22, 2017 Last Updated: January 18, 2019
Dave Fish 0

If you are in the market for some new tech, this is a vendor agnostic view with 8 tips for choosing the right technology partner for your contact centre.

Choosing the right digital solution to improve the CX

Why its so tough choosing the right digital platform to improve CX

June 19, 2017 Last Updated: January 16, 2019
Graeme Gilovitz 0

Choosing the right digital platform to improve CX has never been more difficult and this article explores how some companies are tackling the issue.

Is Artificial Intelligence really needed to improve your CX?

June 16, 2017 Last Updated: November 14, 2018
Derek Finch 2

Artificial Intelligence. It seems to occupy every other article on customer experience and contact centres. I was reading one today and one quote said customers only ring their contact centre as a last resort. Really?!!! Then I saw it was

20 Great tips for successful customer surveys

June 14, 2017 Last Updated: January 10, 2019
Annette Franz 0

Creating customer surveys has never been easier with these 20 great tips to capture the voice of the customer in your business.

Why customers don’t care about customer service (well, not exactly)

June 13, 2017 Last Updated: November 14, 2018
Micah Solomon 0

There is a lot of truth behind the line that customers don’t care about customer service. We reveal what they really care about and why it matters.

Business mentoring tips

June 8, 2017 Last Updated: December 23, 2018
Cassie McInnes 0

There are a lot of benefits in being a business mentor, both for the mentor and mentee. We share some business mentoring tips to benefit both parties.

Why the phone channel is still so popular

Is the phone channel still the most popular?

June 8, 2017 Last Updated: January 10, 2019
Jacada 0

Despite countless ways to now contact a business through social media, email, SMS and more we examine if phone is still the most popular channel for customers to use. You might be surprised by the answer.

6 steps to overcome procrastination

June 7, 2017 Last Updated: December 26, 2018
Carla Egan 0

These six tips will help you overcome procrastination, improve your productivity and help you make the most out of your work life balance.

The fallout from the CallActive Liquidation continues

June 6, 2017 Last Updated: January 14, 2019
Justin Tippett 0

The fallout from the CallActive Liquidation continues as the NZ Liquidators seek ways to recover money owed to former call centre staff and other creditors.

Salmat parts way with CEO Craig Downer

June 1, 2017 Last Updated: January 14, 2019
Justin Tippett 0

Publicly listed company Salmat Limited (ASX:SLM) has announced with immediate effect the departure of their CEO Craig Downer.

The future of CX and six facts you must know

6 facts about the future of CX that you should know

June 1, 2017 Last Updated: February 7, 2019
Justin Tippett 0

After spending an evening with the world famous Don Peppers talking about the future of CX, there are 6 indisputable facts every CX manager should know.

Solutions for Call Centres & CX

Month: June 2017