Benefits of Web Voice Synchronisation
Technology (Advanced)

What is Web Voice Synchronisation (WVS)?

Web Voice Synchronisation (or WVS) provides call centre and marketing departments huge power to personalise the customer experience and track campaigns providing powerful data to analyse the success of marketing campaigns and improve conversion rates.

6 Tips for starting a new contact centre job 2019
Call Centre career

6 Tips when starting a new call centre job

Starting a new call centre job can be a daunting experience so we’ve got six tips that will help ensure you survive and thrive! So whether its a job in customer service, sales, support or handling the social media account these tips will help you right from day one.