Articles by Justin Tippett

About Justin Tippett

Justin is one of the leading authorities on Contact Centres and Customer Experience in Australia and is the founder of CX Central and the recently launched Australian Customer Experience Professionals Association (ACXPA)


There's also a vicious rumour he's the person responsible for all the memes on the Call Centre Legends page now followed by over 20k people ;)


Website Facebook Instagram Twitter LinkedIn
Is working too hard really worth the price?
Call Centre Health & Wellbeing

A dose of perspective about working too hard

May 21, 2017 Last Updated: March 11, 2020
Justin Tippett

This is a story I heard many years ago and it always stuck with me – I hope it provides you with a dose of perspective about working too hard and whether the price you pay is really worth it.

new phone scam in Australia
Community Education

The facts behind the ‘hello can you hear me’ scam

May 10, 2017 Last Updated: October 1, 2020
Justin Tippett

Australian Police have issued a warning about the “hello, can you hear me scam” that is allegedly using the victim’s voice recording to make illegal purchases. We speak to call centre industry experts to find out if it’s actually possible or if it’s a case of fake news.

Australian call centres longest wait times
Community Education

Australian call centres longest wait times 

April 16, 2017 Last Updated: December 16, 2023
Justin Tippett

In Channels Nine’s latest bid for a Walkley Award, reporter Nat Wallace’s investigation has revealed Australia’s longest call centre wait times. Its a hard-hitting piece of journalism that leaves no stone unturned in hunting down the worst offenders.

the future of call centre outsourcers in Australia
Call Centre Outsourcing

The future of call centre outsourcers in Australia

March 23, 2017 Last Updated: October 7, 2022
Justin Tippett

With another closure of an Australian BPO recently we asked senior call centre BPO industry leaders what is the future of call centre outsourcing in Australia? The honest and frank assessment provides some good insight into how the BPO industry is evolving to remain relevant and competitive.

News & Press Releases

Where is Salmat?

March 14, 2017 Last Updated: August 30, 2020
Justin Tippett

There appears to be a general consensus that one of the original contact centre outsourcers in Australia has been a bit MIA so we asked, Where is Salmat?