Articles by Bruce Temkin

About Bruce Temkin

Bruce Temkin is a Customer Experience Visionary, Keynote Speaker, Strategic Adviser and Researcher helping large organizations improve business results by changing how they deal with customers.


As part of this focus, I examine culture, strategy, marketing, interaction design, customer service, and leadership practices.

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How to Improve the CX

9 Recommendations for implementing NPS

October 4, 2016 Last Updated: December 16, 2023
Bruce Temkin

If you are using, or thinking of implementing NPS (Net Promoter Scores) we share 9 recommendations for implementing NPS Into your business to measure (and improve) the customer experience.