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October 26, 2020

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We rely on Event Organisers providing all the necessary information to us for their events however where we haven’t been notified, we’ve still added the critical details to the calendar so you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn more >

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20 Minute Sales Clinic

Free
Delivered online
Event Organiser:
Forrest Marketing Group
Virtual/Online

Learn secrets from industry insiders to help you hit your sales targets despite the lockdown in this free 20 Minute Sales Clinic webinar.

Chief Customer Officer Online ANZ

Free
Delivered online
Event Organiser:
Corinium Intelligence
Virtual/Online

Budgets have been cut and CX professionals are expected to stay ahead of the curve and generally do more with less. Join Australia and New Zealand's leading CX experts as we discuss what's next in CX over for three FREE days of insights at CCO Online A/NZ!

Gartner IT APAC Symposium 2020

$1,750
Delivered online
Event Organiser:
Gartner
Virtual/Online

Explore the technology, insights and trends shaping the future of IT and business Gartner at the IT APAC Symposium 2020

Customer Service ‘Excellence’ – October 2020

$697
Delivered online
Event Organiser:
CX Skills
Zoom

The October 2020 Customer Service Excellence training course is our flagship Customer Service course for Frontline Team Members in Contact Centres & Face to Face Environments. The course is facilitated by global contact centre expert Daniel Ord over 4 x 4-hour sessions via ZOOM.

Auscontact 2020 Virtual Conference

$300
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Given the challenges with COVID, this year the Auscontact 2020 National Conference will be virtual with a guest panel sharing their learnings and insights and Auscontact's new Research partner will present the findings from the latest Consumer CX Insights report.

Australian Contact Centre Best Practice Report 2020/21 Launch

Free
Delivered online
Event Organiser:
SMAART Recruitment
Virtual/Online

Join experts from across the industry on 29th October 2020 to discuss the results of The 2020/21 Contact Centre Best Practice Report, including how the industry is responding to COVID. All attendees receive a free hard copy of the 100 page report.

Customer Service ‘Essentials’ – Nov 2020

$397
Delivered online
Event Organiser:
CX Skills
Virtual/Online

The November 2020 Customer Service Essentials training course is designed to teach students the fundamental customer service call behaviours and consumer psychology required to deliver superior phone experiences day after day, call after call – fast! Delivered over 5 x 2-hour sessions, we’ll teach a structured, yet natural approach (no scripts!) that encourages staff to be themselves and engage with empathy.

Making the Leap to Leader

$700
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Learn the tactics, mindset and strategies that will help you thrive as a new leader in the 4 part Making the Leap to Leader training course.

Customer Service ‘Professionals’ – November 2020

$497
Delivered online
Event Organiser:
CX Skills
Virtual/Online

The November 2020 Customer Service 'Professional' Training course is designed to provide students with advanced customer service skills to deliver superior phone experiences day after day, call after call. Designed locally here in Australia by industry experts and delivered over 6 x 2-hour modules via Zoom, we’ll teach a structured, yet natural approach (no scripts!) that encourages staff to be themselves and engage with empathy.

Frank about Customer Service Delivery

Free
Delivered online
Event Organiser:
Auscontact
Virtual/Online

In this panel webinar they'll cover a range of topics around the challenges of delivering customer service including COVID challenges, new technology challenges, vendor management, mental health, driving continous improvement and more.

Auscontact 2020 Virtual Excellence Awards

Free
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Find out the winners of the best contact centre talent in Australia at the Auscontact 2020 Virtual Excellence Awards being announced for the first time on YouTube!

Like to add your upcoming event to the Australian CX Industry Events Calendar? Click here to learn more

Thanks to our gold sponsors

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