Next Level Leadership Training
$560
In the Next Level Leadership VIRTUAL training course, attendees will be challenged to think differently about how they approach their role and take their leaders and teams to the next level.
The Contact Centre and Customer Experience (CX) Industry Events Calendar is where you will find all the upcoming call centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia focussing on the contact centre industry and customer experience (CX) industry.
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In the Next Level Leadership VIRTUAL training course, attendees will be challenged to think differently about how they approach their role and take their leaders and teams to the next level.
This one-day virtual Workforce Management for Team Leaders course will reveal the WFM essentials that you need to to know for success.
Dealing with productivity and performance issues is never fun. In this session, we will share with you the top 10 tips that will help you to have the conversation faster and with more success than ever before with a focus on Work from Home agents.
Dealing with productivity and performance issues is never fun. In this session, we will share with you the top 10 tips that will help you to have the conversation faster and with more success than ever before with a focus on Work from Home agents.
Leading during COVID-19 has changed the way we think, work and behave. In this session, we will share the valuable skills learned during this time and how they translate to the new normal so you can adapt and positively empower and drive your people to succeed in this new world.
Leading during COVID-19 has changed the way we think, work and behave. In this 2pm session, we will share the valuable skills learned during this time and how they translate to the new normal so you can adapt and positively empower and drive your people to succeed in this new world.
By both workshops and save! A practical and hands-on professional development workshop that will take a deeper dive to address two keys topics that are hot right now: Leading the Change & Effective Coaching.
(9am session) With a practical focus on transitioning teams from WFH back into the workplace - or a hybrid model - when staff will still be anxious, concerned and emotional, this highly interactive workshop provides hands-on guidance on how to lead change during this crazy period!
(2pm session) With a practical focus on transitioning teams from WFH back into the workplace - or a hybrid model - when staff will still be anxious, concerned and emotional, this highly interactive workshop provides hands-on guidance on how to lead change during this crazy period!
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