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October 26, 2020

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We rely on Event Organisers providing all the necessary information to us for their events however where we haven’t been notified, we’ve still added the critical details to the calendar so you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn more >

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Recruiting and Training in a Remote/WFH Operating Environment

$40
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Learn more about contact centre recruiting and training best practice for remote/WFH operating models in this panel discussion.

Contact Centre Management Fundamentals – Oct 2020

$1697
Delivered online
Event Organiser:
CX Skills
Virtual/Online

This comprehensive October 2020 Contact Centre Management Fundamentals course delivers global best-practice contact centre strategies to improve the performance of your contact centre operations. Delivered over 4x4 hour sessions via ZOOM, you'll learn directly from global contact centre expert Daniel Ord in one of his most popular courses.

Customer Service ‘Professionals’ – October 2020

$497
Delivered online
Event Organiser:
CX Skills
Virtual/Online

The October 2020 Customer Service 'Professional' Training course is designed to provide students with advanced customer service skills to deliver superior phone experiences day after day, call after call. Designed locally here in Australia by industry experts and delivered over 6 x 2-hour modules via Zoom, we’ll teach a structured, yet natural approach (no scripts!) that encourages staff to be themselves and engage with empathy.

2020 Inspire Days Virtual Experience

Free
Delivered online
Event Organiser:
Quadient
Virtual/Online

The inaugural 2020 Inspire Days Virtual Experience brings together solution experts, business and IT leaders from diverse industries and countries for thought leadership strategy discussions, technical breakout sessions and motivating keynotes on topics such as improved customer engagement, successful digital transformation, efficient cross-channel strategy and lots more.

Workforce Management Essentials

$3800
Delivered online
Event Organiser:
Auscontact
Virtual/Online

This 3-day course is designed to teach you the foundations of good Workforce Management principles (WFM), and how to implement them in your own business.

Live Chat for Managers – October 2020

$497
Delivered online
Event Organiser:
CX Skills
Zoom

Live chat & text chat is becoming increasingly popular as a customer channel yet managing that function requires a range of skills that are hard to come by. Service Levels, Wait Times, Knowledge Bases, Routing, Integration and Reporting and so on are just some of the factors that need to be considered so whether you are just commencing your Live chat journey or you need to apply some global-best practice skills to fine-tune your operations this course is for you.

7 guiding principles for smarter outsourcing!

Are you considering outsourcing for your contact centre or back-office operations? In this FREE live webinar, you will learn about the 7 critical factors you must know in order to avoid common mistakes and make informed decisions. This webinar is hosted by outsourcing and CX expert Derick Lafleur.

Aligning Organisational KPIs around CX Strategy

Free
Delivered online
Event Organiser:
Auscontact
Virtual/Online

In this session, Vinod Muthukrishnan, Cisco`s Chief Growth Officer for the Contact Centre Business, will explore two key areas around Customer Experience:

1. Harmonising business goals with CX objectives to achieve desired business outcomes
2. Operationalising CX: How to drive actions and yield effective results?

Cyara APAC Xchange 2020

Free
Delivered online
Event Organiser:
Cyara
Virtual/Online

Cyara APAC Xchange 2020 Virtual Summit will focus on how businesses have quickly pivoted their focus on cx initiatives amidst the pandemic. You’ll hear about topics such as CX innovation, home agents, effective testing strategies, Agile and DevOps transformations, and how to monitor and measure CX.

How to hire and build a CX team for the future

Free
Delivered online
Event Organiser:
Frazer Tremble Executive
Virtual/Online

Join us for a conversation with the City of Stonnington and HotDoc as Greg and Louise walk us through their journeys to building CX Teams.

Live Chat Customer Service – October 2020

$397
Delivered online
Event Organiser:
CX Skills
Virtual/Online

In this October 2020 Live Chat Customer Service training course designed for frontline agents, we address the role of Live/Text Chat in the Customer Experience, the 5 most important mistakes to avoid, the use and abuse of pre-scripted functionality and we teach our 4-Step structure to ensure enquiries are handled with finesse.

Like to add your upcoming event to the Australian CX Industry Events Calendar? Click here to learn more

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