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April 14, 2021

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >

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Manage Your Time (March 2021)

$50
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Part of the Auscontact Virtual Coffee Series, in this workshop you will learn (1) Techniques to view your workload across a day, week, month and quarter (2) How to take the pressure off, with methods to manage your workload (3) How to handle the unexpected without tearing up your ’To Do’ list

Workforce Management Essentials (March 2021)

$3800
Delivered online
Event Organiser:
Auscontact
Virtual/Online

This 3-day course is designed to teach you the foundations of good Workforce Management principles (WFM), and how to implement them in your own business.

Reducing Stress (March 2021)

$50
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Part of the Auscontact Virtual Coffee Series, in this workshop you will learn (1) Steps to manage work-related stress(2) How to build resilience that holds up under pressure (3) How to meet challenges head-on

Resolving Conflict in the Workplace (March 2021)

$50
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Part of the Auscontact Virtual Coffee Series, in this workshop you will learn (1) The underlying factors of conflict in teams (2) How to identify potential conflict early on and to acknowledge it skillfully (3) How to resolve conflict and transform it into performance

Royal Automobile Club WA Case Study

Free
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn RAC's top strategies for driving maximum customer and business value from your contact centre in a new virtual and hybrid working world (sponsored by NICE inContact).

Managing Difficult Customers (March 2021)

$497
Delivered online
Event Organiser:
CX Skills
Zoom

The Managing Difficult Customers March 2021 course is delivered live and online by global CX-Expert Daniel Ord teaching you the skills to handle difficult and upset customers.

Motivating My Team to Achieve High Performance – Introductory workshop

Free
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Join us for the 'Motivating My Team to Achieve High Performance' free workshop on March 24, 2021 facilitated by Saul Wajntraub and gain some skills you can use immediately to start motivating your team and help them to motivate themselves.

Take your customer experience to the next level

Free
Delivered online
Event Organiser:
Jabra
Virtual/Online

A free webinar by Jabra and Auscontact with guest speakers from Tabcorp talking about how you can take your customer experience to the next level.

How poor sound can derail your hybrid work environment

Free
Delivered online
Event Organiser:
EPOS
Virtual/Online

In this free webinar, we'll discuss the technologies and business strategies that help overcome poor sound and explore how sound technology can significantly improve the concentration and efficiency of staff working from anywhere (remotely, on the go or at home).

Empowering call centre agents with roster flexibility

Free
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Contact Centres are traditionally highly structured and planned working environments that can impact the employee experience. With this in mind, IAG has created an innovative new app that is designed to offer employees autonomy and workforce flexibility with the click of a button.

Managing Difficult Customers (April 2021)

$497
Delivered online
Event Organiser:
CX Skills
Zoom

The Managing Difficult Customers April 2021 course is delivered live and online by global CX-Expert Daniel Ord teaching you the skills to handle difficult and upset customers.

Like to add your upcoming event and get more attendees? Click here to learn more

Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central EPOS contact centre headsets