The Contact Centre and Customer Experience (CX) Industry Events Calendar is where you will find all the upcoming call centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia focussing on the contact centre industry and customer experience (CX) industry.
Where Event organisers have provided additional information, clicking on the red button ‘Learn more about this event >>’ will reveal additional information including agendas, URL’s for more information and bookings, special discounts and more.
If you’d like to add your event, click here to learn more
In this Masterclass, you'll learn how to use customer empathy to understand your customers’ new-world needs and expectations and the moments that really matter for your customer that will help grow your business.
Virtual G-Summit ANZ will provide the insights and practical knowledge you need to empower employees, strengthen customer relationships and keep your business moving forward.
Dynamic Leaders Tutelage is a 4-week VIRTUAL program where attendees will learn strategies and tools to lead their teams effectively delivered over 4 x 2-hour sessions once per week.
In this Masterclass, you'll learn how to use customer empathy to understand your customers’ new-world needs and expectations and the moments that really matter for your customer that will help grow your business.
Learn strategies and tools to deliver a personalised and superior customer engagement. Watch a live demo of AI-enabled CX solutions and hear from our CX experts from Synergy and Freshworks.
Stay connected with your customers and teams to thrive in the new world. Watch a live demo of AI-enabled CX solutions and hear from our CX experts from Synergy and Twilio.
Speed, scale and security - your IT operations can have it all. Learn to deliver unified IT and watch a live demo of AI-enabled ITSM solutions. Hear from our experts from Synergy and Freshworks.
Join other contact centre managers to explore changes to call patterns and rostering, centre performance indicators incl. AHT and GoS, desk usage, channel volume changes and tips and tricks to transitioning back in - from those that are doing it.
Delivered by CallDesign, this online workshop will teach you the fundamentals of Workforce Management including the role of WFM, insights into forecasting, scheduling, real-time management and more.
Like to add your upcoming event to the Australian CX & Contact Centre Industry Calendar? Click here to learn more >>>
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