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September 25, 2021

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >

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QLD Contact Quality SIG

$50
Event Organiser:
Auscontact
BBB Advisory 31 Harvey Street, North Eagle Farm

The Queensland Auscontact Committee is very excited to invite you to our first in-person SIG for almost 18 months with this session focussing on vulnerability and empathy and the role in contact quality.

APAC NEXT GENERATION CC & CX Best Practices

$USD1497
Delivered online
Event Organiser:
Contact Center World
Virtual/Online

Join ContactCenterWorld's 16th Annual Global NEXT GENERATION Contact Center & CX Best Practices Online Conference for the Asia Pacific region! Get 40+ hours of best-practice ideas and get access to information, ideas, videos from presentations for days you attend on-demand after the event!

CDAO Melbourne

Delivered online
Event Organiser:
Corinium Intelligence
Virtual/Online

Taking place on 25-26 August 2021, Australia's senior executives responsible for championing the data agenda will gather at CDAO Melbourne 2021 to share insights on transformative leadership, data-driven culture, developing high performing analytics teams, data literacy and effective governance of data and AI.

Going Digital-First: The key to fast and consistent customer service

Free
Delivered online
Event Organiser:
Freshworks
Virtual/Online

Freshworks analysed 107 million support interactions and it emerged that speed is the most important factor to improve customer satisfaction. In this session, we will cover: Why customer service should be a focal point in your growth strategy; Why the speed of service is a key factor in ensuring customer satisfaction and a deep dive into the five steps your organisation can take to improve the speed of service

7 considerations for CX leaders when launching a new digital service

$20
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn 7 key actions for successful service introductions when introducing self-service supported by AI and RPA.

Workflow Modernisation – The Business Benefits

Free
Delivered online
Event Organiser:
Micro Focus
Virtual/Online

Join the Micro Focus team as they take you through the business benefits of Workflow Modernisation with real-world use cases.

G-Summit ANZ 2021

Free
Delivered online
Event Organiser:
Genesys
Virtual/Online

G-Summit ANZ will be a mix of live and simu-live content, offering the best possible virtual engagement with live Q&A and chat. See demos, attend breakouts and leave with the know-how and confidence to advance your business in 2021 and beyond.

How to Monitor & Coach Agents

$497
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Arm your Team Leaders with the skills to confidently monitor and coach call centre agents to improve performance and engagement in this 2 x 4-hour online course delivered by global expert Daniel Ord.

Workforce Management Essentials

$3800
Delivered online
Event Organiser:
Call Design
Virtual/Online

If you are a Workforce Planner or are responsible for working out the best times to schedule staff, this course is for you! This 3-day course is designed to teach you the skills you need to be successful at Workforce Planning.

CX Stories: Digitalising Customer Experience at Spark NZ

Free
Delivered online
Event Organiser:
Cyara
Virtual/Online

Learn how the Spark NZ business has transitioned more than 70% of customer contact to digital channels, resulting in improved customer satisfaction and 25% lower costs.

Customer Experience Management Fundamentals (September 2021)

$1797
Delivered online
Event Organiser:
CX Skills
Zoom

In the September 2021 CX Management Fundamentals training course, you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment. Hurry! Only a few spaces remaining. 

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