Absolutely no relevance to the contact centre industry at all.

However, Brandy was my beautiful dog who sadly passed away in December 2016 and she sat by me for every moment I built this website and first put together this glossary.

And given it’s my website I should be able to have a few little privileges right?

And for anyone who’s owned a pet, you’ll know how much I miss her 🙁

Brandy 2003 – 2016

Justin Tippett
About Justin Tippett 73 Articles

I'm the founder of CX Group Australia and one of the leading authorities on Contact Centres and Customer Experience in Australia. I help businesses to deliver and optimise their customer experience to deliver measurable business outcomes and was named as one of the Top 25 CX Influencers for 2019.

I'm also the person responsible for the memes on the Call Centre Legends page😮

Be the first to comment

Leave a Reply