Brandy

Absolutely no relevance to the contact centre industry at all.

However, Brandy was my beautiful dog who sadly passed away in December 2016 and she sat by me for every moment I built this website and first put together this glossary.

And given it’s my website I should be able to have a few little privileges right?

And for anyone who’s owned a pet, you’ll know how much I miss her ­čÖü

Brandy
Brandy 2003 – 2016

Upcoming Industry Events:


Chief Customer Officer Online ANZ

Free
Scheduled
Event Organiser:
Corinium Intelligence
Virtual/Online

Budgets have been cut and CX professionals are expected to stay ahead of the curve and generally do more with less. Join Australia and New Zealand's leading CX experts as we discuss what's next in CX over for three FREE days of insights at CCO Online A/NZ!

Customer Service ‘Excellence’ – October 2020

$697
Scheduled
Event Organiser:
CX Skills
Zoom

The October 2020 Customer Service Excellence training course is our flagship Customer Service course for Frontline Team Members in Contact Centres & Face to Face Environments. The course is facilitated by global contact centre expert Daniel Ord over 4 x 4-hour sessions via ZOOM.

Auscontact 2020 Virtual Conference

$300
Scheduled
Event Organiser:
Auscontact
Virtual/Online

Given the challenges with COVID, this year the Auscontact 2020 National Conference will be virtual with a guest panel sharing their learnings and insights and Auscontact's new Research partner will present the findings from the latest Consumer CX Insights report.

Justin Tippett
About Justin Tippett 72 Articles

I'm the founder of CX Group Australia and one of the leading authorities on Contact Centres and Customer Experience in Australia. I help businesses to deliver and optimise their customer experience to deliver measurable business outcomes and was named as one of the Top 25 CX Influencers for 2019.


I'm also the person responsible for the memes on the Call Centre Legends page­čś«


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