Absolutely no relevance to the contact centre industry at all.

However, Brandy was my beautiful dog who sadly passed away in December 2016 and she sat by me for every moment I built this website and first put together this glossary.

And given it’s my website I should be able to have a few little privileges right?

And for anyone who’s owned a pet, you’ll know how much I miss her 🙁

Brandy 2003 – 2016

Justin Tippett
About Justin Tippett 78 Articles

I'm the founder of CX Group Australia - helping businesses and customer experience professionals to source, deliver and optimise customer experience solutions to drive business outcomes and I'm available for consulting and training services.

I'm also the person responsible for the terrible memes on the Call Centre Legends page😮

When I'm not working, I enjoy pretending that 40 something isn't that old and it's still not too late for a professional sporting career.

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