CX Central is now the Australian Customer Experience Professionals Association (ACXPA). View website >

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April 28, 2026
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2017 Government Contact Centre Summit Key Learnings
Industry Conferences

2017 Government Contact Centre Summit – Key Learnings

September 13, 2017 Last Updated: November 25, 2019
Justin Tippett

We’ve collated all the key learnings from the 2017 Government Contact Centre Summit into one handy article so you can quickly digest how Government is changing the CX to cater for the customers expectations of today.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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