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July 27, 2026
HomeAuthorsKath Blackham

Articles by Kath Blackham

About Kath Blackham
I am a global leader in Conversational AI, and the founder of VERSA. VERSA is a leading digital transformation agency that’s powered by Conversational AI. We help heads of Marketing, Customer Service, and Digital Transformation to integrate conversational, voice, and AI technologies. The result: our clients create better conversations with their customers, leading to a superior customer experience.
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Can Digital People deliver empathy
Technology (Advanced)

Can Digital People deliver empathy at scale?

July 13, 2021 Last Updated: October 26, 2021
Kath Blackham

Can ‘digital people’ deliver empathy at scale? We hear from CX experts to unpack the pros and cons of using digital people to handle customers enquiries.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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