Technology (Advanced)
Can Digital People deliver empathy at scale?
Can ‘digital people’ deliver empathy at scale? We hear from CX experts to unpack the pros and cons of using digital people to handle customers enquiries.
Articles by Kath Blackham
About Kath Blackham
I am a global leader in Conversational AI, and the founder of VERSA. VERSA is a leading digital transformation agency that’s powered by Conversational AI. We help heads of Marketing, Customer Service, and Digital Transformation to integrate conversational, voice, and AI technologies. The result: our clients create better conversations with their customers, leading to a superior customer experience.