Nate is the Co-founder of CX Accelerator. While Customer Service is his primary expertise, Nate is able to leverage experience in professional services, marketing, and sales to connect dots and solve the big problems.
From authoring and leading a client success program, to journey mapping, to implementing gamification strategies, to managing a complex contact centre, Nate is always learning new things and sharing with the CX community.
April 12, 2018Last Updated: December 1, 2019 Nate Brown
This article will introduce you to the basics on how to use DiSC profiling to improve customer service and enhance both the agent and customer experience.