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February 25, 2021
HomeAuthorsNick Collett

Articles by Nick Collett

Nick Collett
About Nick Collett

Nick is a Financial Services and Contact Centre professional with extensive senior management experience in contact centres, direct sales and face-to-face advice distribution businesses.

LinkedIn
Why the small business customer service is better
How to Improve the CX

Why the small business customer service is better

July 10, 2017 Last Updated: March 10, 2020
Nick Collett

These days all companies spruik the importance of customer experience but Nick Collet is calling b*llsh*t on big businesses approach to CX where there is too much talk and not enough action.

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    Delacon adds three clients as pandemic calls surge
    February 24, 2021
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  • The difference between customer service and customer experience
    Customer Experience: it’s just another term for Customer Service… isn’t it?
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    4 UX Elements That Win Customer Trust
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    The top five Customer Experience trends for 2016
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How to Boost Employee Engagement

  • How to Design a Call Centre Reward and Recognition Program
    Call Centre Reward and Recognition Program
    February 21, 2021
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    Do Happy Employees Provide Better Customer Service?
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