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September 6, 2026
HomeAuthorsNichelle Dekeyzer

Articles by Nichelle Dekeyzer

About Nichelle Dekeyzer
Nichelle is VP of Sales at Clearlink. She has over a decade of experience in forecasting, recruiting, workforce management, and operational efficiency management; she’s currently pursuing her doctorate in Organizational Change and Leadership from the University of Southern California.
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3 Tips for Employee Empowerment in Call Centres
Employee Engagement

Three tips for Employee Empowerment in Call Centres

February 1, 2019 Last Updated: November 17, 2019
Nichelle Dekeyzer

3 Tips on Nurturing Employee Empowerment in Call Centres a core driver in improving the customer experience and your employee’s experience.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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