Currently the Head Of Delivery at Excite IT, Nick brings over 10 years experience managing high volume Enterprise Contact Centres, having started his career ground up on the phones.
He has a proven track record in the areas of People Leadership, Operational Delivery, Process transformation and last but not least, Client relationship management.
February 28, 2018Last Updated: March 10, 2020 Nick Di Fuccia
Discover the real secret to sustainable CSAT that will increase profitability in your business, increase your staff retention rates and keep your business competitive.