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August 16, 2026
HomeAuthorsMike Downey

Articles by Mike Downey

About Mike Downey
Mike Downey is the ANZ Country Marketing Director at Jabra with a demonstrated history of working in the semiconductors industry for over a decade. Mike has developed his marketing skillset across the UK and Australia in sales, consumer electronics, people management, business development and commercial product.
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hybrid workplace challenges
Call Centre Management Tips

Challenges of the plug-and-play hybrid workplace

December 2, 2021 Last Updated: December 16, 2023
Mike Downey

Businesses need to empower, develop and protect contact centre agents. With hybrid workplaces here to stay, onboarding must include tech training!

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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