Articles by Carla Egan

About Carla Egan
Carla Egan is a professional coach, trainer, and behavioural profiler, and combines her coaching skills with her 20-year career experience in inbound contact centre management to enable organisational change in individuals, teams, and leaders.
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3 Tips for setting goals to be successful
CX Executive Tips

3 Tips for Successful Goal Setting

January 28, 2019 Last Updated: June 20, 2021
Carla Egan

Follow these three steps to successful goal setting and don’t waste another year setting goals you will never achieve – make yours happen this year!

The secrets recruiters don't tell you when applying for a new job
Call Centre Career Tips

Recruitment Secrets you don’t get told

July 14, 2017 Last Updated: November 24, 2019
Carla Egan

The secrets the recruiters don’t tell you before you apply for a job can make or break your application – find out what they are to improve your chances.

6 steps to overcome procrastination and improve your productivity
Skills & Training

6 steps to overcome procrastination

June 7, 2017 Last Updated: January 1, 2020
Carla Egan

These six tips will help you overcome procrastination, improve your productivity and help you make the most out of your work life balance.