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September 27, 2026
HomeAuthorsShelley Flett

Articles by Shelley Flett

About Shelley Flett

Shelley Flett is an expert in leadership development and team performance.


With a background in Operations and Call Centre’s across banking and telecommunications, she believes the core components of good leadership involve investing in relationships, inspiring respect and influencing results.

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reasons why you should be friends with your staff
Call Centre Team Leader Tips

10 reasons why Managers should be friends with their staff

April 27, 2017 Last Updated: July 15, 2020
Shelley Flett

It has traditionally been seen as a no-go zone but we reveal 10 reasons why managers should be friends with their staff in and out of the workplace.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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