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August 16, 2026
HomeAuthorsJosefine Fouarge

Articles by Josefine Fouarge

About Josefine Fouarge

Josefine Fouarge is Sr. Product Marketing Manager in the Nuance Enterprise Division, focusing on automated and human-assisted engagements in digital channels.


Josefine brings more than 10 years of experience in sales and marketing for technology-related businesses in Germany and the U.S.

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The difference between a bot and virtual assistant
Technology (Advanced)

What’s the difference between a chatbot and a virtual assistant?

August 13, 2017 Last Updated: March 15, 2020
Josefine Fouarge

The lines are becoming increasingly blurry and with marketing spin everywhere we explain the difference between a bot and virtual assistant.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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