Articles by Brian Harkin

About Brian Harkin
Brian is a seasoned outsourcing and professional services sales leader who is strong in engaging his staff and clients and driving over performance against sales targets.
Website LinkedIn
The change role of the contact centre
How to Improve the CX

Changing role of the contact centre

November 30, 2016 Last Updated: November 10, 2019
Brian Harkin

There is no question the role of the contact centre is changing as customer preferences change – which is why we recommend this one key process.