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May 4, 2026
HomeAuthorsPhilipp Heltewig

Articles by Philipp Heltewig

About Philipp Heltewig
Philipp is a German-Australian entrepreneur with profound technology experience working for companies in Europe, APAC and North America. Since 2016, Heltewig has been co-founder and CEO of Cognigy, focusing on the automation of customer and employee services through Conversational AI.
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A robot arm holding a red phone with the title Six ways AI can reduce call centre wait times
How to Improve the CX

How AI can reduce call waiting time

October 26, 2021 Philipp Heltewig

Learn 6 ways AI can reduce call waiting time that will make your business more efficient and improve customer satisfaction.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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