Call Centre KPIs & Metrics
Articles by Jacada
Improve the CX
Improve the CX
4 Key Customer Frustrations with Omnichannel CX
With most customers now using multiple channels to contact a business, we reveal the 4 Key Customer Frustrations with Omnichannel CX.
Improve the CX
Tips for implementing a Voice of the Customer program
We share some useful tips for implementing a Voice of the Customer program so you can capture (and act) on customer feedback for your business. Why? There is no more important person in your business than your customer and taking the time to ask and improve on feedback is guaranteed way to improve your business.