5 Popular Call Centre Metrics
Call Centre KPIs & Metrics

5 Popular call centre metrics

Call centres these days are swimming in data so how do you know what metrics to focus on? We’ve got 5 Popular Call Centre Metrics you can use to measure performance that have stood the test of time.

Why the phone channel is still so popular
Improve the CX

Is the phone channel still the most popular?

Despite countless ways to now contact a business through social media, email, SMS and more we examine if phone is still the most popular channel for customers to use. You might be surprised by the answer.

Improve the CX

Tips for implementing a Voice of the Customer program

We share some useful tips for implementing a Voice of the Customer program so you can capture (and act) on customer feedback for your business. Why? There is no more important person in your business than your customer and taking the time to ask and improve on feedback is guaranteed way to improve your business.