July 6, 2026

Articles by David Jaffe

About David Jaffe

David Jaffe is the Consulting Director and co-founder of LimeBridge Australia and is a customer experience delivery expert as well as a regular speaker on customer experience management and customer advocacy.

He has led work in customer service improvements at more than a dozen major Australian institutions and coordinates the content for the Chief Customer Office Forum in Australia.

Six key causes of increased customer demand (and how to fix it)

March 4, 2016 Last Updated: March 12, 2020
David Jaffe

Despite the introduction of self-service channels there appears to be more contact from customers than ever. We reveal the six caused of increased customer demands and some insight (including a great white paper) on how to fix it.

Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.
Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.