David Jaffe is the Consulting Director and co-founder of LimeBridge Australia and is a customer experience delivery expert as well as a regular speaker on customer experience management and customer advocacy.
He has led work in customer service improvements at more than a dozen major Australian institutions and coordinates the content for the Chief Customer Office Forum in Australia.
March 4, 2016Last Updated: March 12, 2020 David Jaffe
Despite the introduction of self-service channels there appears to be more contact from customers than ever. We reveal the six caused of increased customer demands and some insight (including a great white paper) on how to fix it.