Thanks for visiting CX Central. We’ll have an exciting announcement about our future soon!

  • Linkedin
  • Facebook
  • YouTube
  • Twitter
  • Instagram
CX Central
  • HOME
  • ABOUT
    • ABOUT CX CENTRAL
    • ABOUT THE INDUSTRY
    • CALL CENTRE CAREERS
    • OUR SPONSORS
    • OUR SOLUTIONS
      • CONSULTING SERVICES
      • TRAINING
      • BUSINESS DIRECTORY
      • ADVERTISING
      • SUBMIT AN ARTICLE
      • SUBMIT AN EVENT
      • SUBMIT A PRESS RELEASE
    • GUEST AUTHORS
    • SUBSCRIBE
    • LEGAL
      • PRIVACY COLLECTION NOTICE
      • PRIVACY POLICY
      • WEBSITE TERMS OF USE
  • INDUSTRY RESOURCES
    • BUSINESS DIRECTORY
      • CALL CENTRE OUTSOURCERS
        • AUSTRALIA
        • NEW ZEALAND
        • PHILIPPINES
        • SOUTH AFRICA
        • EGYPT
        • FIJI
        • GLOBAL SOLUTIONS
      • BACK OFFICE OUTSOURCING
        • AUSTRALIA
        • PHILIPPINES
        • INDIA
      • TECHNOLOGY
        • CONTACT CENTRE TECHNOLOGY
        • BUSINESS PHONE SYSTEMS
        • OFFICE PHONES & HEADSETS
        • KNOWLEDGE MANAGEMENT
        • CUSTOMER MANAGEMENT
        • REPORTING & ANALYTICS
        • WORKFORCE OPTIMISATION
      • CONSULTANTS
      • TRAINING PROVIDERS
      • HEALTH & WELLBEING
      • INDUSTRY SERVICES
        • DATA/LIST SUPPLIERS
        • HOLD MUSIC AND MESSAGING
        • INDUSTRY ASSOCIATIONS
        • STANDARDS & CERTIFICATIONS
        • TRANSLATION SERVICES
        • UNIONS
      • RECRUITMENT SERVICES
      • VOICE OF CUSTOMER
      • **ADD YOUR BUSINESS**
    • EVENTS CALENDAR
      • VIEW CALENDAR
      • ADD YOUR EVENT
      • SEARCH BY TYPE
        • TRAINING COURSES
        • CONFERENCES
        • WORKSHOPS
        • NETWORKING
        • SITE TOURS
        • FORUMS
        • SEMINARS
        • SPECIAL INTEREST GROUPS
        • MEETUPS
      • EVENT PARTNERSHIPS
    • ERLANG C CALCULATOR
    • FREE DOWNLOADS
    • GLOSSARY
    • INDUSTRY AWARD PROGRAMS
    • PHONETIC ALPHABET
    • PODCASTS
    • PRESS RELEASES
    • QUIZZES
    • RECENTLY UPDATED ARTICLES
    • SHOP
    • TRIVIA GAMES
  • TRAINING
    • CUSTOMER SERVICE
    • CONTACT CENTRES
      • AGENTS/FRONTLINE
      • TEAM LEADERS
      • MANAGERS
    • CUSTOMER EXPERIENCE
    • WORKPLACE WELLNESS
    • LIVE CHAT
    • NET PROMOTER SCORE (NPS)
  • ARTICLES
    • HOW TO
      • IMPROVE ENGAGEMENT
      • IMPROVE THE CX
      • IMPROVE PERFORMANCE
    • EXPERT TIPS FOR:
      • CALL CENTRE AGENTS
      • TEAM LEADERS
      • MANAGEMENT
      • EXECUTIVES
      • LEADERSHIP
      • HEALTH & WELLBEING
      • KPIS & METRICS
      • OFFSHORING
      • OUTSOURCING
      • SKILLS AND TRAINING
      • TECHNOLOGY
        • CORE TECHNOLOGY
        • ARTIFICIAL INTELLIGENCE
        • AUTHENTICATION
        • CALL CENTRE ANALYTICS
        • CX TECHNOLOGY
      • LATEST NEWS
        • TECHNOLOGY
        • INDUSTRY NEWS
        • OFFSHORING
        • OUTSOURCING
      • INDUSTRY RELATED
        • AWARDS
        • CAREERS
        • CONFERENCES
        • COMMUNITY AWARENESS
        • GUIDES
          • OUTSOURCING COST GUIDE
          • CALL CENTRE OUTSOURCING IN AUSTRALIA
          • OFFSHORE CALL CENTRES
        • LEARN ABOUT CALL CENTRES
      • WORKFORCE OPTIMISATION
    • HAVE A LAUGH!
    • GLOSSARY
  • SHOP
  • CONTACT
    • CONTACT US
    • ADVERTISING
    • SUBMIT ARTICLE
    • SUBMIT EVENT
    • SUBMIT NEWS
    • SUBMIT PRESS RELEASE
    • UPDATE AUTHOR BIO
August 11, 2022
HomeAuthorsIsabelle Jordan

Articles by Isabelle Jordan

About Isabelle Jordan
Isabelle Jordan is a business and marketing journalist at Ekta Traveling insurance company. She writes for different news portals and thematic blogs that helps her stay at the heart of the travel and insurance news. Such work gives her the opportunity to write articles on the most relevant topics of today.
Website
A robot with the text How Artificial Intelligence Can Transform the Insurance Industry
Technology (Advanced)

How Artificial Intelligence Can Transform the Insurance Industry

September 28, 2021 Isabelle Jordan

We explore how Artificial Intelligence can transform the Insurance Industry with new products and risk mitigation.

LATEST CX CENTRAL PODCAST

  • image of Justin Tippett and Alan McGirvan with the title Message on Hold and IVR Recordings for Contact Centres

    Call Centre Hold Music and IVR Recordings

    October 5, 2021 Last Updated: October 6, 2021
    Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.

OUR GOLD SPONSORS

LATEST ARTICLES

  • Knosys secures Government Tender
    Knosys secures Government Tender
    March 4, 2022
  • Trends focus on for CX in 2022
    It’s time to focus on CX in 2022
    December 22, 2021

THANKS TO OUR GOLD SPONSORS

EPOS contact centre headsets
Twilio gold sponsor on CX Central
MaxContact Gold Sponsors of CX Central

How to improve your CX

  • Using employee Feedback to improve the CX
    Using Employee Feedback to improve your CX
    May 10, 2017 Last Updated: March 10, 2020
  • The CX Central Podcast with guest Daniel Ord talking about how to gain your CCXP credential
    How to gain your CCXP
    November 20, 2020
  • Can You Extract Consumer Insights With User-Generated Content?
    December 15, 2020 Last Updated: June 21, 2021

How to Boost Employee Engagement

  • How to Design a Call Centre Reward and Recognition Program
    Call Centre Reward and Recognition Program
    February 21, 2021
  • Do happy employees provide better customer service?
    Do Happy Employees Provide Better Customer Service?
    February 3, 2021
  • How and why contact centre agents need to know your ideal customer
    How to identify your ideal customer
    January 4, 2021

THANKS TO OUR SILVER SPONSORS

Panviva Silver Sponsor on CX Central
Knosys logo Silver Sponsor on CX Central

TEAM LEADERS TIPS

  • Free download of a call centre team leader job description
    Team Leader Job Description
    November 2, 2021
  • A picture of a call centre team leader coaching an agent the heading Setting KPIs for Call Centre Team Leaders
    Setting KPIs for Call Centre Team Leaders
    October 7, 2021
  • coachable call structure for sales and service in a call centre
    Coachable Call Structure
    September 18, 2021 Last Updated: November 12, 2021

Our most recent articles

  • Knosys secures Government Tender March 4, 2022
  • It’s time to focus on CX in 2022 December 22, 2021
  • Contact Centre Reward and Recognition Principles December 13, 2021

POPULAR ARTICLES

Understanding Erlang C for call centres
CX Central Podcast

Understanding Erlang C for call centres

September 21, 2018 Last Updated: June 21, 2021

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!

19 great tips to improve complaints handling in 2019
How to Improve Performance

How to improve customer complaints handling

June 1, 2016 Last Updated: June 21, 2021

19 expert tips on how to improve customer complaints handling to make things better your business, staff and customers.

Tips on how to manage angry customers
Call Centre Agent Tips

How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.

Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central Twilio gold sponsor on CX Central
About CX Central

CX Central provides support and advocacy for Australian call centres, BPOs & CX practitioners. Whether it is to improve efficiency, increase customer satisfaction, improve staff engagement and so on we share free resources, expert articles and thought leadership to help progress and promote our industry.

Search the Industry Business Directory to find suppliers and vendors of call centre technology, consultants, outsourcers & BPO’s and lots more more.

CX Central is part of CX GROUP AUSTRALIA and our other websites include CX Skills, CX Consult and CX Connect.

ABN: 58 817 433 774

FREE RESOURCES

We have hundreds of expert articles and free tools like an Erlang C calculator, a comprehensive CX & call centre glossary, Phonetic Alphabet and a growing library of guides and podcasts to help you learn.

Popular categories include: How to improve employee engagement, tips for contact centre managers, tips for call centre Team Leaders, tips for frontline call centre agents, articles for CX executives,  how to improve the customer experience, how to improve call centre performance, KPIs & Metrics and whole lot more! 

Like to access all our premium content for free?
Subscribe to our monthly newsletter >

Visit our other websites:

CX Directory – Search over 400 industry suppliers of contact centre, BPO’s & outsourcers, consultants, technology providers and lots more.

CX Skills – public and private training solutions for call centres, customer service & customer experience with both in-person and online courses available.

CX Consult – our consulting services specialising in call centres and customer experience

CX Connect – Our free service that takes the hassle out of find quality service providers for technology, outsourcers, BPO’s, consultants and more.

Copyright © 2022 | CX Group Australia | Phone: +61 3 9492 2871