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September 24, 2026
HomeAuthorsWanda Lafond

Articles by Wanda Lafond

About Wanda Lafond
Wanda Lafond is a professional content writer, copywriter, content strategist, and communications consultant. She started young with her writing career from being a high school writer to a university editor, and now she is a writer in a professional writing platform — her years of expertise have honed her skills to create compelling and results-driven content every single time.
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How to Improve Your CX with Customer Journey Mapping
How to Improve the CX

Improve Your CX with Customer Journey Mapping

September 22, 2021 Last Updated: December 16, 2023
Wanda Lafond

Learn how to improve your CX with Customer Journey Mapping with these 8 expert tips to supercharge your customer experience.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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