Articles by Rodney Laws

About Rodney Laws

Rodney Laws is an eCommerce platform specialist and online business consultant. He’s worked in the eCommerce industry for nearly two decades, helping brands big and small achieve their business goals. For tips, advice, and eCommerce reviews, reach out to Rodney on Twitter.

4 UX Elements That Win Customer Trust

February 9, 2021 Last Updated: December 16, 2023
Rodney Laws

Learning how to win customer trust is a sure-fire way of improving business outcomes so we’ve got 4 UX elements you need to get right.

How Machine Learning can improve Customer Service

How Can Machine Learning Improve Customer Service For Your Business?

May 18, 2020 Last Updated: December 16, 2023
Rodney Laws

Three examples of how Machine Learning can improve Customer Service and drive efficiencies in your business using technology like Artificial Intelligence.

3 Tips on using technology to improve the customer experience

How To Use Technology To Improve The Customer Experience

January 15, 2020 Last Updated: January 20, 2020
Rodney Laws

The expectations of customers continue to rise so we look at 3 examples of how you can use technology to improve the customer experience.

Why An Omnichannel Contact Centre Is Crucial To Ecommerce Success

September 24, 2019 Last Updated: November 17, 2019
Rodney Laws

Learn why having an omnichannel contact centre can give you an edge in the modern digital age with customers choosing multiple communication channels to engage with businesses.

Articles by Rodney Laws

4 UX Elements That Win Customer Trust

How Can Machine Learning Improve Customer Service For Your Business?

How To Use Technology To Improve The Customer Experience

Why An Omnichannel Contact Centre Is Crucial To Ecommerce Success

How to manage angry customers

Does using overseas call centres really matter?