Maria Lebed - Contributing Author on CX Central

July 24, 2026

January 29, 2016 Last Updated: December 2, 2019
Maria Lebed

It might be a bit tongue in cheek, but these 10 commandments of a Customer Service Religion contain 10 great tips for CX success in your business.

How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.
Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

Lessons learnt from my first leadership role

April 8, 2017 Last Updated: July 15, 2020
How Leaders Build Teams

February 11, 2015 Last Updated: July 15, 2020
How to improve giving feedback to employees

October 15, 2020

The 3 myths of contact centre employee attrition

December 9, 2014 Last Updated: November 25, 2019
Three tips for Employee Empowerment in Call Centres

February 1, 2019 Last Updated: November 17, 2019
5 Tips to improve staff and customer engagement

December 3, 2014 Last Updated: November 30, 2019