Maria Lebed - Contributing Author on CX Central

September 24, 2026

January 29, 2016 Last Updated: December 2, 2019
Maria Lebed

It might be a bit tongue in cheek, but these 10 commandments of a Customer Service Religion contain 10 great tips for CX success in your business.

15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.
Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.

A 5 step guide to staff engagement

November 29, 2014 Last Updated: January 4, 2020
Understanding the link between employee and customer engagement

February 8, 2016 Last Updated: December 27, 2019
5 Tips to improve staff and customer engagement

December 3, 2014 Last Updated: November 30, 2019