Maria Lebed - Contributing Author on CX Central

May 18, 2026

January 29, 2016 Last Updated: December 2, 2019
Maria Lebed

It might be a bit tongue in cheek, but these 10 commandments of a Customer Service Religion contain 10 great tips for CX success in your business.

Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.
False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?

Getting past gatekeepers when cold calling

August 6, 2020 Last Updated: December 16, 2023
How Leaders Build Teams

February 11, 2015 Last Updated: July 15, 2020
How to Make Remote Work Engaging and Fun for Everyone

January 28, 2021 Last Updated: October 15, 2021

How to create a fun call centre

November 10, 2020 Last Updated: May 10, 2021
The real truth about employee engagement

January 9, 2017 Last Updated: February 3, 2021
8 reasons why you need a table tennis table at work

June 27, 2017 Last Updated: January 4, 2020