Maria Lebed - Contributing Author on CX Central

November 3, 2026

January 29, 2016 Last Updated: December 2, 2019
Maria Lebed

It might be a bit tongue in cheek, but these 10 commandments of a Customer Service Religion contain 10 great tips for CX success in your business.

Understanding Erlang C for call centres

September 21, 2018 Last Updated: August 8, 2023

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!
Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.