Maria Lebed - Contributing Author on CX Central

August 9, 2026

January 29, 2016 Last Updated: December 2, 2019
Maria Lebed

It might be a bit tongue in cheek, but these 10 commandments of a Customer Service Religion contain 10 great tips for CX success in your business.

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.
Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.