Maria Lebed - Contributing Author on CX Central

June 15, 2026

January 29, 2016 Last Updated: December 2, 2019
Maria Lebed

It might be a bit tongue in cheek, but these 10 commandments of a Customer Service Religion contain 10 great tips for CX success in your business.

Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.
The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.

3 Golden rules for employee recognition

January 6, 2015 Last Updated: January 4, 2020
Does it really matter what you wear in a call centre?

July 11, 2017 Last Updated: February 1, 2021
How to create a fun call centre

November 10, 2020 Last Updated: May 10, 2021