Tracy Trew is a highly experienced, high energy customer service leader/troubleshooter.
A specialist in process improvement, performance improvement and employee engagement experience within the contact centre /service based / retail industries, Tracy is available for consultancy and project work across the globe.
September 12, 2016Last Updated: February 14, 2020 Tracy Trew
There are 3 things the contact centre industry is getting wrong repeatedly but thankfully you can learn from it and ensure you don’t make the same mistakes.