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May 18, 2026
HomeAuthorsTracy Trew

Articles by Tracy Trew

About Tracy Trew

Tracy Trew is a highly experienced, high energy customer service leader/troubleshooter.


A specialist in process improvement, performance improvement and employee engagement experience within the contact centre /service based / retail industries, Tracy is available for consultancy and project work across the globe.

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3 things the contact centre industry is getting wrong
CX Executive Tips

3 Things the contact centre industry is getting wrong

September 12, 2016 Last Updated: February 14, 2020
Tracy Trew

There are 3 things the contact centre industry is getting wrong repeatedly but thankfully you can learn from it and ensure you don’t make the same mistakes.

POPULAR ARTICLES

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    Why the AHT metric should be extinct

    November 9, 2016 Last Updated: June 30, 2023
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How to Boost Employee Engagement

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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