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October 14, 2026
HomeAuthorsJason Mallia

Articles by Jason Mallia

About Jason Mallia
Jason Mallia is Country Manager, Australia and New Zealand, at Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee and Market Research. Jason has extensive sales and management experience in IT solutions for marketing, analytics, customer centricity, and data management and has led sales teams in five countries.
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Tips for Calming Angry Customers
CX Executive Tips

Calming Angry Customers in the Age of Rage

February 21, 2019 Last Updated: June 20, 2021
Jason Mallia

Disgruntled customers can be very damaging to your business so we look at some tips on how to calm angry customers in the age of rage.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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