The real value of customer feedback
How to Improve the CX

The Real Value of Customer Feedback

There is no denying the value of customer feedback – make sure you extract the maximum value for your business by avoiding these 4 key traps.

How to reduce costs using self-service channels in customer service
How to Improve the CX

Self-service channels to improve customer experience and reduce costs 

If you are looking at ways to improve the customer experience and reduce costs there are a range of self-service channels available that can benefit both your business and the customer. We explore 7 of the most popular channels today and provide some tips on how to get started.