Articles by Kedar Naik

Kedar Naik
About Kedar Naik

Kedar Naik is Founder and Chief Customer Officer of Customer Experience Solutions. He has 20 years’ experience in helping companies understand their customers and provide great experiences to drive satisfaction, loyalty, retention and brand advocacy.


Kedar also helps companies looking to offshore processes at a fraction of their current costs.

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The real value of customer feedback
How to Improve the CX

The Real Value of Customer Feedback

August 30, 2018 Last Updated: March 10, 2020
Kedar Naik 0

There is no denying the value of customer feedback – make sure you extract the maximum value for your business by avoiding these 4 key traps.

How to reduce costs using self-service channels in customer service
How to Improve the CX

Self-service channels to improve customer experience and reduce costs 

April 17, 2018 Last Updated: January 14, 2020
Kedar Naik 0

If you are looking at ways to improve the customer experience and reduce costs there are a range of self-service channels available that can benefit both your business and the customer. We explore 7 of the most popular channels today and provide some tips on how to get started.