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April 28, 2026
HomeAuthorsBryan Osorio

Articles by Bryan Osorio

About Bryan Osorio
Bryan Osorio is a Blogger, SEO enthusiast, Content Marketer, and Digital Marketer with 3 years of experience within the Tech and Digital Marketing Industry. He likes to read, write and talk about Science, Technology, AI, Video Games, World News and more. He studied Psychology at the National University of Colombia and enjoys writing about leadership, remote work, team motivation and others.
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Common call centre agent mistakes and how to fix them
Call Centre Management Tips

Common call centre agent mistakes (and how to fix them)

January 25, 2021 Bryan Osorio

Many of the common call centre agent mistakes can be caused by bad processes and procedures so we’ve got a few tips on how to fix them.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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