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August 11, 2022
HomeAuthorsDevang Parikh

Articles by Devang Parikh

About Devang Parikh
Devang is CEO of 24X7, a Melbourne based contact centre with proven success in providing affordable, high quality inbound and outbound lead generation and sales solutions.
Website LinkedIn
Why you should be outsourcing sales functions
Call Centre Outsourcing

Should you risk outsourcing sales to grow your business?

August 9, 2017 Last Updated: April 10, 2020
Devang Parikh

If you are looking to grow your business you should be considering outsourcing your sales functions. Learn about the pros and cons of sales outsourcing.

LATEST CX CENTRAL PODCAST

  • image of Justin Tippett and Alan McGirvan with the title Message on Hold and IVR Recordings for Contact Centres

    Call Centre Hold Music and IVR Recordings

    October 5, 2021 Last Updated: October 6, 2021
    Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.

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LATEST ARTICLES

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    Knosys secures Government Tender
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    December 22, 2021

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How to improve your CX

  • 4 Customer Experience Stages companies need to adapt for survival post COVID
    Customer Experience Stages that businesses need to adapt to for survival
    August 12, 2020
  • The three customer needs you must get right
    The three customer needs you must get right
    September 29, 2016 Last Updated: March 10, 2020
  • Why technology in customer service makes it hard for agents to succeed
    Why call centre agents are only as good as their technology
    May 15, 2019 Last Updated: August 7, 2021

How to Boost Employee Engagement

  • How to Design a Call Centre Reward and Recognition Program
    Call Centre Reward and Recognition Program
    February 21, 2021
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    Do Happy Employees Provide Better Customer Service?
    February 3, 2021
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    How to identify your ideal customer
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    November 2, 2021
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    Setting KPIs for Call Centre Team Leaders
    October 7, 2021
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    Coachable Call Structure
    September 18, 2021 Last Updated: November 12, 2021

Our most recent articles

  • Knosys secures Government Tender March 4, 2022
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POPULAR ARTICLES

The future of CX and six facts you must know
CX Executive Tips

6 facts about the future of CX

June 1, 2017 Last Updated: June 21, 2021

After spending an evening with the world famous Don Peppers talking about the future of CX, there are 6 indisputable facts every CX manager should know.

Do customers really care about the call centre location?
CX Executive Tips

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

19 great tips to improve complaints handling in 2019
How to Improve Performance

How to improve customer complaints handling

June 1, 2016 Last Updated: June 21, 2021

19 expert tips on how to improve customer complaints handling to make things better your business, staff and customers.

Thanks to our gold sponsors

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About CX Central

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