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August 11, 2022
HomeAuthorsJason du Preez

Articles by Jason du Preez

About Jason du Preez
Jason du Preez, is the senior vice president for APAC, SugarCRM, an AI-driven CRM platform that does the work for marketing, sales and service teams, helping businesses reach new levels of performance and predictability, that delivers a high-definition customer experience and provides real-time customer insights.
Website LinkedIn
How to succeed at CX in the subscription economy
CX Executive Tips

How to succeed at CX in the subscription economy

September 15, 2021 Jason du Preez

How to succeed at CX in the subscription economy using these three CX strategies companies to better calibrate the customer journey.

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    Call Centre Hold Music and IVR Recordings

    October 5, 2021 Last Updated: October 6, 2021
    Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.

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LATEST ARTICLES

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How to improve your CX

  • The hidden costs of call centre hold time
    The hidden costs of call centre hold time
    February 8, 2015 Last Updated: August 10, 2021
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    How Can Machine Learning Improve Customer Service For Your Business?
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    6 facts about the future of CX
    June 1, 2017 Last Updated: June 21, 2021

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    Call Centre Reward and Recognition Program
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    Do Happy Employees Provide Better Customer Service?
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Our most recent articles

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POPULAR ARTICLES

Why the AHT Metric should be extinct
Call Centre KPIs & Metrics

Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 18, 2021

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.

Australian Contact Centre Wage
Call Centre Management Tips

Australian contact centre salaries

November 5, 2020 Last Updated: October 16, 2021

A list of the Australian Contact Centre Salaries as set out by the Government as well as local benchmarking data, definitions and more.

the future of call centre outsourcers in Australia
Call Centre Outsourcing

The future of call centre outsourcers in Australia

March 23, 2017 Last Updated: June 21, 2021

With another closure of an Australian BPO recently we asked senior call centre BPO industry leaders what is the future of call centre outsourcing in Australia? The honest and frank assessment provides some good insight into how the BPO industry is evolving to remain relevant and competitive.

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About CX Central

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