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April 25, 2026
HomeAuthorsFrancis Quinn

Articles by Francis Quinn

About Francis Quinn
Frances is a business transformation and optimisation specialist helping businesses identify, enable, and implement strategies to improve customer experience, productivity, profitability, employee engagement and other key business objectives.
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5 Contact centre targets not to use
Call Centre KPIs & Metrics

5 contact centre targets NOT to use

March 15, 2016 Last Updated: June 18, 2021
Francis Quinn

Rather than tell you which targets to focus on in you call centre, this article contains 5 contact centre targets NOT to use.

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