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October 14, 2026
HomeAuthorsFrancis Quinn

Articles by Francis Quinn

About Francis Quinn
Frances is a business transformation and optimisation specialist helping businesses identify, enable, and implement strategies to improve customer experience, productivity, profitability, employee engagement and other key business objectives.
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5 Contact centre targets not to use
Call Centre KPIs & Metrics

5 contact centre targets NOT to use

March 15, 2016 Last Updated: June 18, 2021
Francis Quinn

Rather than tell you which targets to focus on in you call centre, this article contains 5 contact centre targets NOT to use.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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