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July 6, 2026
HomeAuthorsLuke Ross

Articles by Luke Ross

About Luke Ross

I am a senior capability and enablement professional with over 18 years experience in development of B2B and B2C organisations.


A Registered Psychologist and who has specialised in the application of organisational psychology to increase performance in the workplace.

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5 Tips on Building Your Call Centre Resilience in 2019
Skills & Training

5 Great tips to build your call centre resilience

May 17, 2017 Last Updated: January 1, 2020
Luke Ross

Working in a call centre can be tough work so we’ve got 5 great tips to build your call centre resilience that will have you sailing through the day!

Tips to improve your call centre coaching skills
Call Centre Team Leader Tips

5 powerful tips to improve your call centre coaching skills

May 10, 2017 Last Updated: July 22, 2021
Luke Ross

If you manage employees in a call centre these five call centre coaching tips will enable you to deliver better coaching sessions with happier employees.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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