Luke Shepherd | Guest Author on CX Central

September 16, 2026

May 2, 2017 Last Updated: November 24, 2019
Luke Shepherd

Even if you don’t watch the show Suits, these killer tips to help your career are a sure-fire way to build a long and successful career.

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.
How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.