Luke Shepherd | Guest Author on CX Central

August 7, 2026

May 2, 2017 Last Updated: November 24, 2019
Luke Shepherd

Even if you don’t watch the show Suits, these killer tips to help your career are a sure-fire way to build a long and successful career.

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.
What Call Centre Metrics and KPIs should you use?

October 4, 2018 Last Updated: September 12, 2021

Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.

4 Tips to developing effective Team Leaders

November 27, 2014 Last Updated: July 15, 2020
Tips for coaching call centre agents

January 29, 2015 Last Updated: July 15, 2020
Lessons learnt from my first leadership role

April 8, 2017 Last Updated: July 15, 2020