Luke Shepherd | Guest Author on CX Central

April 28, 2026

May 2, 2017 Last Updated: November 24, 2019
Luke Shepherd

Even if you don’t watch the show Suits, these killer tips to help your career are a sure-fire way to build a long and successful career.

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.
Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 30, 2023

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.

3 Tips on how to re-engage call centre employees

August 20, 2015 Last Updated: July 12, 2020
Six best practice ideas for motivating call centre agents

April 4, 2018 Last Updated: December 30, 2019
How to create a fun call centre

November 10, 2020 Last Updated: May 10, 2021