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May 21, 2022
HomeAuthorsAshley Simmons

Articles by Ashley Simmons

About Ashley Simmons
Ashley Simmons is an expert journalist and editor who has spent 4 years working for a newspaper company in Salt Lake City. Ashley is also a content writer with copious works on psychology, business, and marketing innovations. Ashley also loves writing on modern education, and she has taken it up a notch by being a consultant for the team at buy dissertation and write my essay UK.
Website
How to improve your bottom line by Embracing Customer Experience
CX Executive Tips

How to Improve Your Bottom Line by Embracing Customer Experience

May 26, 2021 Last Updated: June 21, 2021
Ashley Simmons

CX is key to the success of a business so we’ve got some tips on how Embracing Customer Experience can supercharge your business.

5 Customer Experience Strategy Mistakes you should avoid
CX Executive Tips

Five Customer Experience Strategy Mistakes to Avoid

April 21, 2021 Ashley Simmons

Make your customer experience strategy more effective by learning about some of the most common mistakes that brands make and how to avoid them.

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    Call Centre Hold Music and IVR Recordings

    October 5, 2021 Last Updated: October 6, 2021
    Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.

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How to improve your CX

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    How NPS data is helping Telstra evolve their customer experience
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    The top five Customer Experience trends for 2016
    January 29, 2016 Last Updated: January 20, 2020
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    How to improve First Call Resolution
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How to Boost Employee Engagement

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Our most recent articles

  • Knosys secures Government Tender March 4, 2022
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POPULAR ARTICLES

The false economy of a customer retention strategy
CX Executive Tips

False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?

The 15 best things about working in a call centre
Call Centre Career Tips

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.

Facts about working in the Australian Call Centre Industry
Call Centre Career Tips

15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.

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About CX Central

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