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May 21, 2022
HomeAuthorsLinda Simonsen

Articles by Linda Simonsen

About Linda Simonsen

Businesswoman, speaker, mentor and executive coach: Founder and CEO of FuturePeople.


Tertiary qualified in HR and Psychology, University of Sydney. Member of AHRI and ATA, as well as CEO Institute. Honorary Fellow of CSIA. Fellowship with the Recruitment Consulting Services Association (RCSA). Genos Emotional Intelligence (EI) Accredited.

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tips to develop millennials into leaders
CX Leadership Tips

3 Top tips to develop millennials into leaders

May 31, 2017 Last Updated: December 1, 2019
Linda Simonsen

They are the next leaders of your business – here are three tips that will help you develop millennials into leaders and prepare for the immediate future.

How Emotional Fitness for call centre staff can BOOST profits
CX Executive Tips

Three critical rules for Emotional Fitness & Resilience at Work

July 20, 2016 Last Updated: January 4, 2020
Linda Simonsen

When over 50% of customers would pay more for better service, discover how improving emotional fitness for your call centre agents can increase profits.

The link between employee and customer engagement
CX Executive Tips

Understanding the link between employee and customer engagement

February 8, 2016 Last Updated: December 27, 2019
Linda Simonsen

The new business currency is emotional and understanding the link between employee and customer engagement is crucial for businesses to succeed in an increasingly competitive environment.

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    Call Centre Hold Music and IVR Recordings

    October 5, 2021 Last Updated: October 6, 2021
    Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.

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POPULAR ARTICLES

The false economy of a customer retention strategy
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False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?

19 great tips to improve complaints handling in 2019
How to Improve Performance

How to improve customer complaints handling

June 1, 2016 Last Updated: June 21, 2021

19 expert tips on how to improve customer complaints handling to make things better your business, staff and customers.

Understanding Erlang C for call centres
CX Central Podcast

Understanding Erlang C for call centres

September 21, 2018 Last Updated: June 21, 2021

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!

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About CX Central

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