Articles by Linda Simonsen

About Linda Simonsen

Businesswoman, speaker, mentor and executive coach: Founder and CEO of FuturePeople.

Tertiary qualified in HR and Psychology, University of Sydney. Member of AHRI and ATA, as well as CEO Institute. Honorary Fellow of CSIA. Fellowship with the Recruitment Consulting Services Association (RCSA). Genos Emotional Intelligence (EI) Accredited.

3 Top tips to develop millennials into leaders

May 31, 2017 Last Updated: December 1, 2019
Linda Simonsen

They are the next leaders of your business – here are three tips that will help you develop millennials into leaders and prepare for the immediate future.

How Emotional Fitness for call centre staff can BOOST profits

Three critical rules for Emotional Fitness & Resilience at Work

July 20, 2016 Last Updated: January 4, 2020
Linda Simonsen

When over 50% of customers would pay more for better service, discover how improving emotional fitness for your call centre agents can increase profits.

Understanding the link between employee and customer engagement

February 8, 2016 Last Updated: December 27, 2019
Linda Simonsen

The new business currency is emotional and understanding the link between employee and customer engagement is crucial for businesses to succeed in an increasingly competitive environment.

Articles by Linda Simonsen

3 Top tips to develop millennials into leaders

Three critical rules for Emotional Fitness & Resilience at Work

Understanding the link between employee and customer engagement

Contact Centre Mythbusting Part 1

Thanks to our gold sponsors