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May 18, 2026
HomeAuthorsLinda Simonsen

Articles by Linda Simonsen

About Linda Simonsen

Businesswoman, speaker, mentor and executive coach: Founder and CEO of FuturePeople.


Tertiary qualified in HR and Psychology, University of Sydney. Member of AHRI and ATA, as well as CEO Institute. Honorary Fellow of CSIA. Fellowship with the Recruitment Consulting Services Association (RCSA). Genos Emotional Intelligence (EI) Accredited.

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tips to develop millennials into leaders
CX Leadership Tips

3 Top tips to develop millennials into leaders

May 31, 2017 Last Updated: December 1, 2019
Linda Simonsen

They are the next leaders of your business – here are three tips that will help you develop millennials into leaders and prepare for the immediate future.

How Emotional Fitness for call centre staff can BOOST profits
CX Executive Tips

Three critical rules for Emotional Fitness & Resilience at Work

July 20, 2016 Last Updated: January 4, 2020
Linda Simonsen

When over 50% of customers would pay more for better service, discover how improving emotional fitness for your call centre agents can increase profits.

The link between employee and customer engagement
CX Executive Tips

Understanding the link between employee and customer engagement

February 8, 2016 Last Updated: December 27, 2019
Linda Simonsen

The new business currency is emotional and understanding the link between employee and customer engagement is crucial for businesses to succeed in an increasingly competitive environment.

POPULAR ARTICLES

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    September 21, 2018 Last Updated: August 8, 2023
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    Why the AHT metric should be extinct

    November 9, 2016 Last Updated: June 30, 2023
    With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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